Experienced, Dedicated, Enthusiastic Operations Manager

Kevin Worley

**** ******** ***.

Stockton, California 95219

Cell: 209-***-****

Email: *****.********@*****.***

Operations Manager 2

E. & J. Gallo

Seasoned manager dedicated to achieving profitability, delivering

outstanding customer service and upholding established quality standards.

Energetic professional with exceptional analytical, organizational and

people skills. Strong personal ethics and integrity. Convey a professional

image of honesty, compassion and concern for our customers' needs. Highly

organized team-builder with strong leadership experience. Excellent

communicator seeking a challenging position with the opportunity for

professional growth at a growing company.

Education and Credentials

B.A. Degree - Liberal Studies / Minor in Kinesiology

California Baptist University, Riverside, CA 2005

Computer skills include Microsoft Office Suite (Outlook, Word, Excel &

PowerPoint).

Experience

Operations Manager II 8/2007 - Present

FedEx Ground, Stockton, CA

( Manage relationships between FedEx Ground and contracted

drivers.

( Conduct weekly team meetings to communicate performance results

and set future performance expectations while managing a yearly

budget of $20 million.

( Recruited, interviewed, hired, trained and managed 55 staff.

( Maintain low staff turnover through effective motivational

management.

( Conduct presort meetings to communicate values, strategies and

objectives.

( Assign accountabilities to team members; plan, monitor and

appraise job results; develop a climate for offering information and

opinions.

( Responsible for confirming compliance with safety rules and

programs; manage FedEx Ground safety programs; investigate problems

and recommend corrective actions

( Skilled in resolving customer service issues and finding "Win

Win" solutions.

( Excellent performance evaluations.

Project Manager 10/2006 - 8/2007

Fields Construction, New Orleans, LA

( Supervised team of 3 full-time employees and various contracted

vendors on site.

( Developed and maintained project budget, plan, schedule and

accounts payable

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