Customer Service Manager

Location:

Posted:

January 03, 2014

Leonard Aragon

San Antonio, Texas **237

Email: *******.********@*****.***

Objective:

To obtain employment in a company that will offer opportunities for advancement and will help me utilize my

skills and gain experience in the work environment.

Skills:

• Customer Service

• Able to complete tasks correctly and in a timely fashion

• Great communication skills

• Knowledge of basic math skills

• Basic knowledge of Microsoft Office (Word, Excel, Outlook, and PowerPoint)

• Fast learner

Experience:

South Texas Pizza, Customer Service Representative 05/12 - present

129 Bandera Rd San Antonio, TX

Manager: Eric Machado, Store Manager 210-***-****

• Interact with customers by phone or in person to complete orders

• Fast pace working environment and able to multitask

• Reconcile cash funds at the end of each business day

West Corporation, CSR for Waste Management 06/12 - 07/13

2103 Universal City Blvd, Universal City, TX

Supervisor: Lisa Delgado 210-***-****

• Interact with customers over the phone to resolve billing, service and new membership

• Able to maintain a handle time of 5 mins with a quality score over 90% weekly

• High call volume of over 300 calls per week

Division of Diversity and Community Engagement, Student Assistant 09/12 - 01/13

2304 Whitis Ave. Mail Stop G4600 Austin, TX

Supervisor: Jamie MacWilliams, Development Specialist for Special Projects 512-***-****

• Handle all incoming and outgoing phone calls

• Organize conferences for the Assistant Vice President

• Assistant with ongoing projects within the department

Education:

University of Texas at Austin B.A. Austin, TX 05/2010 - Present

Sociology with minor in History

John F. Kennedy High School Diploma San Antonio, TX 08/2006 - 06/2010