Customer Service High School
Resume:
Matthew A Zayas
**********@*******.***
Brandon, FL 33511
Objective
I seek a challenging fast past environment that will utilize my strong analytical and communication skills and aim for professional growth and advancement.
Qualifications
My individual strengths include but are not limited to the following:
* Strong leadership skills
* Ability to handle escalated situations efficiently
* Flexibility and ability to multi-task
* Strong computer skills and have excellent knowledge using Word and Microsoft programs
Education
Hillsborough Community College
* Computer Networking Present
South County Career Center August ’06
* High School Diploma
Professional Experience
New York Life-Tampa, FL July ’12-present
Member Service
Duties include but not limited to; develop and maintain relationships with current customers. Provide in-depth knowledge of insurance laws, regulations and process; and acquired referrals for potential new customers while having the ability to work independently and to resolve customer concern.
HCSO Armor Correctional Health Services- Tampa, FL April ’11-Aug ‘12
Medical Records Clerk
Duties include but not limited to; receiving and maintaining medical records by compiling, reviewing and filing documents. Ensure records are arranged for completeness and accuracy. Provide exceptional service when answering phone and setting up appointments under high volume environment.
Taco Bell- Brandon, FL August ’09-January ‘11
Supervisor
Duties include but not limited to; managed and communicated goals and results to employees. Provide superior customer service while delegating task in an effective manner in order to achieve company goals and to promote a positive work environment during escalating situation.
Sears-Brandon, FL July ’08-July ‘08
Merchandise Control Associate
Duties include but not limited to; contribute to the profitability of the company by receiving, handling and aid to ensure inventory is organize in a timely manner. Responsible for arranging high rate of responsiveness to both external and internal customers; and handled task of maintain stock as well as assist management staff in maintaining stock records.
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