Customer Service Human Resources

SIGNE A. MONTOSA

*** ****** **** *****, ****** Hill, CA, 95037 408-***-**** ************@*****.***

HUMAN RESOURCES/OFFICE MANAGER

Human Resources / Training & Communication / Risk Management / Office Management / General

Accounting / Executive Travel & Calendaring

Combining office savvy and human resource expertise effectively managed high tech start-up supporting a

variety of overlapping job functions to efficiently position company for sale following A, A-1, and B funding

series.

Ability to multi-task and successfully analyze then execute on multiple competing priorities

Building/implementing Human Resource programs and processes

Risk management analyzing/translating corporate goals and strategies to remain competitive and solvent

Full spectrum of office financials A/R, A/P, Payroll, Job Costing, Budgets

Strong communication skills, combined with committed to achieve attitude, delivers professional results

Anticipate requirements in advance delivering immediate detail oriented solutions

Highlighted Accomplishments

Project managed entire company relocation including ordering of new equipment and furniture, managing

tenant improvements inclusive of necessary cabling, internet, phone, electrical, and security installations.

Successful claim management defending the company against a union employee’s claim of personal

harassment and wrongful discharge. Winning at two lower level court hearings the case continued to escalate to

several higher courts, each time winning due to the diligent and exacting documentation I provided despite the

fact I had moved on to a new employer.

Through training and motivation installed safety programs which union employees embraced reducing the

XMOD from an excess of 100% to 62% creating new business opportunities and decreasing overhead.

Reduced cost of product delivery from the worst facility record to the most cost effective for the domestic

corporation.

Career History

Office Manager, Samplify Systems Inc., 2008- Present. Manage and develop all office functions for a high tech

start-up specializing in SW and HW numerical encoder for solving memory, I/O, and storage bottlenecks in HPC,

cloud computing, consumer electronics and mobile devices. Human Resources including Benefits; Research,

Implementation/Training, Policies & Procedures; Risk Management including loss control, Travel exposures, and

Claims Management; General Accounting, Executive travel; international and domestic, Executive calendaring,

Customer Service, and Shipping/Receiving.

Director of Operations, The Service Source (Reseller for DHL Express & Freight Forwarder), 2008. Developed

and implemented policies and procedures. Managed all facets of the business; recruitment, financial, customer

service, human resources, and general administration.

Director of Operations, A.A.G. Property Improvement/Construction Inc., 1999-2007. Developed, implemented,

and managed Human Resources, Risk Management, Accounting, and daily office and project operations.

Generated reports evaluating advertising, estimating/proposal activity, job costing, budgets, cash flow, payroll,

and customer service.

Volunteer, 1995-1999. VP St. Catherine School Parent Teacher Guild, Chairperson; Campbell’s Labels for

Education, Catechist; Rite of Christian Initiation for Adults and trained sponsors, room mother St. Catherine,

board member & school liaison St. Catherine parish council.

Vice President Employee Benefits, Workers’ Compensation, Safety & Risk Management, Kinetic Systems,

Inc., 1981-1995. Contributed to successful company growth annual sales 900K to 2.2M through developing,

implementing and managing Human Resources, Risk Management, Safety, Environmental, HazMat, Loss

Control, and Training & Project Management. Assisted in marketing and customer service, managed and

scheduled trade shows including booth design. Successfully modified programs as company grew meeting

changing requirements and industry advancements, increasing competitive advantage while maintaining solid

foundation for anticipated growth.

Boards & Committees:

Founding member and Board Director: South Valley Piping Industry Labor Management Committee

Chairperson of the South Valley Piping Industry Labor Management: Marketing Committee

Management Board Director for Santa Clara County Pipe Trades, Local 393: Health & Welfare Fund

Management Board Director for Santa Clara County Pipe Trades, Local 393: Pension Fund

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