Customer Service Accounts Receivable

Jacquelin F. Heinicke

847-***-**** ( *** E Weathersfield Way Schaumburg, IL 60193 (

*********.********@*****.***

Professional Summary

Accounts Receivable Coordinator with over 16 years experience with W.W.

GRAINGER, Inc. Versatile professional with proven success. Excellent

customer service skills; team player who fosters a positive and productive

work atmosphere. Diligent, energetic and task focused team member, valued

by supervisor and peers. Resourceful and detailed-oriented in completing

projects in a timely basis. Proficient in using SAP operating system.

Key strengths include the following:

Excellent Customer service Consistently meets deadlines

High degree accuracy Decision making problem solving

SAP/Vistex, Outlook MS Word, Excel Access (Basic)

Dispute Resolution High-volume data entry

Professional Experience

W.W. Grainger Inc, Niles, IL

(1995 - Present)

Grainger is an $8 billion distributor of maintenance, repair and operating

supplies (MRO) to industrial, commercial, contractor and government sector

customers.

Accounts Receivable Coordinator

(1997- Present)

Serve as primary Accounts Receivable Coordinator contact in excess of 20K

assigned customer accounts. Responsible for reconciling daily customer

payments within 4 days of receipt which includes exceptions from branch,

corporate, government and large complex accounts in the form of checks, ACH

payments and wire transfers. Identify exception types that require

improvement to reduce complexity and increase productivity. In addition,

interact with customers and internal business partners to resolve invoice

discrepancies to provide a promptly action with extraordinary customer

service.

. Achieved departmental goals for clearing customer payments within 4

days of receipt with accuracy.

. Helped internal customers with clearing request for customer accounts

within 48 hours.

. Works effectively in independent environments, consistently

accomplishing or surpassing established goals.

. Submitted idea for improvement through GRAINGER idea generator

newsletter to all employees to intranet delivery. Saving printing and

mailing cost associated with 10's of thousands of pieces monthly.

Data Completion Specialist

(1995 - 1997)

Served on a team as a Data Completion Specialist, entered data from

customer payments thru a BancTec imaging system.

. Consistently achieved an average of 10,000 key strokes per hour with

very few non critical errors.

. Keyed data from customer payments through a Ban-Tech Imaging system

while meeting departmental standards and procedures.

. Entered Check dollar amount entry and verification.

. Correction of MICR and OCR lines.

Mail Processor

(1995 - 1995)

Served as a Cash Processing Specialist, responsibilities were to aid in the

processing of customer payments in the form of paper checks in a timely and

accurate manner. This includes the deposit of checks and the collections of

payment details in order to increase the automated reconciliation of

payment going to Accounts Receivable. Opened and sorted customer lockbox

payments, distributed non-related departmental mail to the appropriate

departments.

. Operated OPEX mail extractor mail machines which are used to open

customer lockbox payment envelopes, consistently meeting or exceeding

productivity standards. Opened over 1000 pieces of mail per hours with

minimal to no errors.

. Sorted payments into correct batch types to ensure they were prepared

with no error to be scanned and imaged.

. Audit paperwork from trays and recycle bins to insure completion of

work.

. Processed special payments such as unsigned check, waivers and liens,

tax forms, bankruptcies and branch payments.

Education

Bachelor of Science in Commerce - Major in Management (1989)

Colegio De San Jose, Iloilo City, Philippines

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