resume

CURRICULUM VITAE

RUBY SAINI

Permanent Address

****/*** *** *****

Delhi-110035

Contact no: +919*********

E_mail:-****.*******@*****.***

Career Snapshots

V An astute professional with 16th Months qualitative experience in

Collections, and Agency Setup.

V Expertise in delivering quality services to the existing customers &

creating a brand loyalty.

V Experience in increasing the client satisfaction & enhancing long-term

profitable client relations.

V Demonstrated competence in interfacing with clients for ascertaining

requirements and delivering appropriate solutions.

V Possess excellent interpersonal, communication and organizational skills

with proven abilities leading motivated teams towards achieving

organizational goals.

Areas of Experience

Client Service

. Customer Relationship Management for efficient servicing & providing

updated information to customers.

. Resolve issues collectively and working towards minimized delinquency

rate in terms of Customer Service and Quality parameters.

Quality

. Responsible for managing customer support operations & excelling

compliance targets & service delivery metrics and ensure adherence to the

set quality standards.

. Ensure adherence to Quality Standards for delivering quality.

. Conduct process reviews for ensuring strict adherence to the process

parameters/systems.

Additional Qualification

. Knowledge about Ms Office.

Educational Qualification

. 10th Pass from TYAGI PUBLIC SCHOOLL FROM C.B.S.E. BOARD

. 12th Pass from TYAGI PUBLIC SCHOOL FROM C.B.S.E. BOARD

. Graduate in BA (Pass) from Delhi University in 2008

Last organization

Company: vlcc

Designation: - Customer Service Executive

ROLE & RESPONSIBILITY

*)attending nd making calls to customer for for weight loss,hair

treatment and skin treatment assist them for personal care .provide

information abt on going offer nd usage of personal care product

Previous working

Company: HDFC BANK

Designation: - Customer Service Executive (Credit Crads)

ROLE & RESPONSIBILITY

*)attending nd making calls to credit card holder. Resolving nd hadling

their credit card

Dispute issue on cards .service product on credit cards. information abt

more product abt HDFC bank.

Previous Experience

Company: Frankfinn Institute

Designation: - Counselor

ROLE & RESPONSIBILITY

. Responsible for making maximum no. of appointment and high-conversion.

. Telephonic interaction with customer and providing them better

services.

Company Name: MAX NEW YORK LIFE INSURANCE

Designation: CUSTOMER SERVICE EXECUTIVE

. Responsible for delivering high-resolution result to the management in

the Calcutta collection portfolio.

. Planning and managing the active projects to increase resolution and

quality in collection.

Achievements

. MAX NEW YORK LIFE INSURANCE PAN All India D.C.S. Achievement with

certificate.

. Star Of the Month Continuously Dec.2008 to April 2009 D.C.S. Renewal

Collection in MAX NEW YORK LIFE INURANCE CO.

Presonal Details

Father Name : MR.SHIV KUMAR

Date of Birth : 7th JAN1988

Marital Status : Single

Languages Known : Hindi, English

Hobbies : Making Friend, listing music

DATE:

(RUBY SAINI)

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