Customer Service Sales
Resume:
ANGELO SHANNON STRINGFELLOW
**** ******** ****** *****, ** 35094 - 205-
OBJECTIVE
I am seeking a position that will further challenge my experience
and provide opportunity for advancement
EXPERIENCE
5/11 – 11/13
Yale Carolinas/Parts Administrator
Talking with the customers by phone, email or in person about their parts
•
Process orders and provides information concerning price changes
•
Solicit sale of new or additional parts
•
Resolve customer problems
•
Inventory and Stock new parts
•
I’m responsible for making sure parts are ordered in a timely order, keeping inventory of
•
parts and working with customers. I have strong leadership and people skills, as well as,
strong attention to detail.
o 12/09 – 1/11
o Infinity Insurance / First Notice of Loss Adjuster
• Handling all customers whom vehicle has been declared not economical to fix (total loss)
• Handle and inspect Power of Attorney, titles and letters of guarantee from
• lienholders
• Ensure titles are clear before playing claims
• Coordinate between lienholders and insurance auctions
• Negotiate, settle and pay claims
• Provide information concerning policies and changes in policies
I ensure that assigned claims are handled in accordance with company policies
o
and concluded promptly. I answer incoming calls and take claims from customers
that have been in an accident and have totaled their automobile. I negotiate
settlement for total loss of their automobiles, receive Power of Attorneys, titles and
negotiate with their lienholders to get letter of guarantees. Also coordinate the
possession of the total loss automobile. I work with minimal supervision in a fast
paced environment. I have good planning, organizing skills, and excellent written
and verbal communication skills.
o 11/05 to 11/13/09
o USCO Power Equipment Company / Sales Customer Service Coordinator
Talking with the customers by phone, email or in person about their
accounts
• Process orders and provides information concerning price changes
• Solicit sale of new or additional products
• Resolve customer problems
• Coordinate shipments between factory and customers
I handle and resolve customer complaints, special orders and returns. I have
excellent customer service skills, marketing and sales skills. Also, complied
Data and composed sales analysis reports.
04/02 To 11/05
SouthTrust Bank / IT Technical (Disaster Backup)
• Receiving / scanning and sending out disaster tapes
• Load disaster backup tapes in Silo
• Troubleshooting PC hardware and software problems
• Run Scitex Printer and Monitor ATM on mainframe / Gasper System.
I was responsible for maintaining the integrity of the bank by backing up critical data.
Making sure systems were updated and were running properly. I have strong organization
skills and analytical skills.
02/99 To 04/02
Charter Communication / Customer Service & Converter Controls
• Promote products / services
• Enter all sales into Charter’s database
• Answer all internal and external calls
• Resolve customer problems
• Programming cable data in a timely manner
• Kept inventory / auditing on cable boxes
I was promoted to Converter Controls Department from the Customer Service Department.
I ensured all cable boxes were programmed correctly for the customer. I have excellent
customer service skills and problem solving skills.
3/93 TO 1/99
Automation Technologies /Controls Department
• In charge of wiring control panels
• Responsible for keeping inventory on parts ordered
• Shipping / receiving parts
• In charge of canceled parts
• Shipped parts out in a manner
I was the lead parts person and was in charge of ordering parts and keeping inventory of
parts ordered. I have strong leadership and people skills, as well as, strong attention to
detail.
Computer Skills
Microsoft Office Lexis Nexis
Windows Data Entry Excel
Scitex Printer Gasper
Professional Training
Owner retain and salvage laws for automobiles
Training for auto damage appraising and estimating
Claims adjusting for auto insurance
Course on Electrical Theory
Course on how to handle problem customers and to promote sells
Forklift Certification
Legato Back Up System
Education
Leeds High School
Dabbs Vocational School (Telecommunications) 2 years
Licensed and certified to practice insurance in the following states: Alabama, Texas,
Florida and California
Contact this candidate