Project Manager Analyst
Resume:
Arunav Chakravarty (AC)
Agile Project Manager/ScrumMaster (CSP)
************@*****.***
Summary of Qualifications:
. Certified Scrum Professional (CSP)/ Certified Scrum Master (CSM) with
over 8 years of experience in the Information Technology industry. Also a
seasoned Business Analyst, Systems Analyst & Quality Analyst.
. Self-motivated, results oriented, quick and eager to learn any concepts,
programs or procedures that may serve to enhance company growth
potential.
. Excellent understanding and working experience in the Project Management
Body of Knowledge (PMBOK) best practices and guidelines, project
management tools, and methodologies.
. Managing experience of all sizes of onsite and onsite-offshore projects
in a fast-paced environment.
. Hands-on experience in managing and delivering software projects using
Agile, Scrum, RUP, Waterfall and Spiral methodologies.
. Multiple years of experience in transitioning projects development from
traditional Waterfall methodology to Agile especially Scrum and Kanban.
. Led Release Planning, Sprint Planning, User Story Estimation, Sprint
Review, Retrospective & Daily Stand-Ups for multiple teams in several
projects.
. Tracked the progress of the User Stories/Tasks per sprint in the Scrum
Board.
. Managed the Sprint Backlog, Sprint Burn Down, Release Burn Up charts &
provided more visibility of the teams progress to the Management.
. Ensured the team is practicing the core agile principles & best practices
of collaboration, prioritization, team accountability and visibility.
. Comprehensive knowledge of process modelling using Use Case Diagrams,
Activity Diagrams, Sequence Diagrams, Class Diagrams, Collaboration
Diagrams, AS-IS and TO-BE workflow diagrams, other UML Diagrams and
Business Process Modelling Notation (BPMN).
. Documented Business Process Flows, Business and System Use Cases, Use
Case Realizations, Business Rules Document, Functional Designs.
. Extensive experience in conducting Gap Analysis, Business Process Re-
engineering.
. Organized and conducted numerous Joint Application Development (JAD),
project meetings, reviews, walkthroughs, and customer interviews.
. Conducted Manual Testing and Automated Testing in product release and
deployment.
. Extensive experience in writing Test Cases, Test Scenarios, developing
test strategy plans and conducting/leading User Acceptance Testing (UAT).
Also analysed bugs after the UAT, interacting with team members in fixing
errors and also assist in Post-Production support.
Certifications:
. Certified Scrum Professional (CSP)
. Certified Scrum Master (CSM)
. Certified Scrum Product Owner (CSPO)
. Agile Real World Training and Implementation, Activity#AT111
Education:
Masters in Science: Computer Science, New Jersey Institute of
Technology, NJ, USA 2005
Bachelor in Technology: Electronics & Telecommunication, National
Institute of Technology (REC), Silchar, India 2004
Technical Knowledge:
Software Tools: Microsoft Office Suite (Word, Excel, Access, PowerPoint,
SharePoint, Project, Visio and Outlook), Rational Suite
(RequisitePro, ClearCase, ClearQuest), SQL Navigator,
Toad, DB Artisan 8.1, Mega Modelling suite.
Databases: MS Access, Oracle 9i, 10g, SQL Server, Teradata
Reporting Tools: Crystal Reports, Cognos
Apps & Web servers: Apache web server, Jakarta Tomcat, Weblogic 8.1,
IIS.
Processes/Technologies: Agile, Scrum, Rational Unified Process (RUP),
SDLC (waterfall)
Testing Tools: Quick Test Professional, Test Director, WinRunner,
LoadRunner.
Professional Experience:
Health Care Service Corporation (BlueCross BlueShield of Texas),
Richardson, Texas Nov 2010 - Present
Agile Project Manager/Scrum Master
Per the ACA HealthCare Mandate, in the Rating Consolidation project out
team consolidated the four Small Group Rating application for four
divisions of HCSC (TX, IL, OK, NM) into a single rating engine URE (Unified
Rating Engine).
In the URE Quoting project we consolidated the four eQuoting applications
for four divisions of HCSC (TX, IL, OK, NM) into a single quoting
application.
Role & Responsibilities:
. Coached and mentored various Teams (6 Scrum teams with 7+ developers per
team) to Agile Scrum/ Kanban principles, methodology and best practices
on a daily basis
. Liaison for Business, IT, PMO and Executive Managements.
. Adapted the Agile methodology to manage the life cycle of the
projects.
. Assisted Users/SMEs (Product Owner) in defining, grooming, and
prioritizing Scope (User Stories) and maintaining the Requirements
Document (Product Backlog).
. Conducted Agile/Scrum workshops and ensured the Scrum/Agile best
practices are adhered.
. Maintained Sprint backlogs, Daily Burn Down chart, Sprint Burn Down
chart, Issues List.
. Conducted various meetings including Daily Stand Up, Sprint Planning,
Sprint Review, Release Planning and Sprint Retrospective.
. Also conducted various meetings such as project discovery, requirements
gathering (JAD sessions), design and code review, testing sync up and
go/no go live decision.
. Worked on team impediments and developed the burn down/up charts to
monitor the releases and Sprints progress on a daily basis. Reported
daily progress from the burn down/burn up charts and identified
risks/concerns to the Executive Team to help resolve.
. Implemented various strategies to resolve any dependency and conflicts
throughout the projects.
. Worked on various initiatives such as empowering processes, deriving the
quality and fostering the team work.
. Negotiated with vendors for project cost, timeline and scope to execute
the projects on time and within budget.
. Developed and maintained project dashboards for weekly and monthly
project status meetings.
. Prepared various project documents such as Business Requirement
Documents, Test Case detail documents, risk and impact analysis documents
and lesson learned documents.
. Maintained and delivered quality throughout the projects. Ensured all
deliverables are complete and signed off by the business team before
going live.
Environment/Tools/Methodologies: J2EE, UML, COGNOS, BIRT, SharePoint, MS
Suite, Clarity, Agile, Scrum
Excellus BlueCross BlueShield, Rochester, New York
May 2010 - Nov 2010
Agile Project Manager/Lead Requirements Analyst
In the PBM (Pharmacy Benefit Management) Project our team transitioned the
PBM from Prime Therapeutics to CVS. There were eight different workgroups
in the whole transition. My scope of work pertained to managing the
Membership and Billing workstream.
Role & Responsibilities:
. Defined and managed key stakeholder expectations and derived successful
delivery and completion of the project. Worked on the project status
reports for daily and weekly status meetings.
. Worked with the product owner and SME to understand the requirements and
signed off business case documents.
. Worked with the business team to create SLA and negotiated the scope and
changes as required.
. Built strong relationships with project executives and delivered the
project within the budget and on time.
. Transitioned the project development from Waterfall methodology to Agile.
Conducted multiple Agile-Scrum sessions to make sure team adhered Agile
and Scrum best practices.
. Prioritized team roadblocks and worked on them in a timely manner.
Protected Scrum team from external interferences to sustain high
efficiency in projects.
. Worked on facilitating the Sprint planning sessions to derive the Sprints
from the user stories.
. Maintained Sprint backlogs and conducted various meetings including User
Story Estimation, Daily Stand ups, Sprint Planning, Sprint Review, Sprint
Retrospective and Release Planning.
. Managed and oversaw team which included Developers, Testers and Technical
Analysts.
. Worked on cost effective solution to any architectural changes required
in the application.
Environment/Tools/Methodologies: J2EE, UML, Share Point, MS Suite, Agile,
Scrum
BlueCross BlueShield of Michigan, Detroit
June 2009 - May 2010
Lead Business Systems Analyst/Project Manager
In the Agent Self-Servicing Reporting project our team replaced the
exhaustive report generating process and system of delivering the
healthcare reports to the clients by a more user friendly report generating
system. The purpose of the Agent Self-Service Reporting project was to
provide authorized agents, groups, and internal sales with self-service
financial and utilization reporting via their respective portals to allow
them to make better decisions on how to leverage group health care
spending.
Role & Responsibilities:
. Managed project from inception through transition phase.
. Exceeded business expectations by delivering the project on schedule
and within the budget.
. Streamlined the business process and empowered the team's
communication.
. Worked on release management with operation teams and owned the
process to eliminate any hassle from the planned releases.
. Gathered requirements and prepared Business Requirement Documents
(BRD), System Requirement Specification (SRS) by interviewing Business
Users/SME's, Agents, Clients.
. Conducted Joint Application Development (JAD) sessions and walk in
interviews with the business users to gather requirements.
. Worked closely with the Agents, Clients, Business Users, Project
Manager, Technical Lead, Business Lead, Computer Programmers and
Testers to resolve work problems related to project specifications
. Documented detail Functional Requirements and Non-Functional
Requirements from the Business Requirements
. Developed and maintain Reports, generated directly via MS Access and
MS Excel to perform further Analysis on the data
. Created mapping/crosswalk documents for mapping data flow between
systems.
. Developed Requirements Traceability Matrix between the Requirements
and the Test Scripts.
. Developed detailed Test plans, Test Cases, Test Scripts for testing
the functionality, GUI and security testing.
. Conducted User Acceptance Testing (UAT) and verified performance,
reliability and fault tolerance issues.
Environment/Tools/Methodologies: J2EE, MS Word, MS Visio, MS Excel,
SharePoint, HTML, UML, SQL, Oracle9, Mercury LoadRunner, Mercury Quality
Center, COGNOS, OSCAR, BDR
The Regence Group (BlueCross BlueShield of Oregon), Portland, Oregon
Jan 2009 - June 2009
Lead Systems Analyst/Enterprise Analyst
In the CP-SS project our team combined the legacy system of the four
different states (OR, WA, ID, UT) into one common process single system of
Facets.
In the HIPAA5010 project our team upgraded from HIPAA4010 to HIPAA5010
following the ANSI ASC X12, BCBSA License criteria and industry standards.
Role & Responsibilities:
. Facilitated HIPAA integration and applied ANSI ASC X12 standards for 837
(P, I, D), 270/271, 276/277, 278, and 835 transactions
. Provided mapping and gap analysis for HIPAA codes sets and EDI
transaction processing between Trading Partners and Regence
. Documented the process flow & Business Use Case for the EDI transaction
835, 837 and tagged them in RequsitePro
. Created and maintained EDI Business Rules with strict adherence to HIPAA
5010, ANSI ASC X12, BCBSA License criteria and industry standards (837
PID, 270/271, 278, 276/277, 835 transactions)
. Facilitated JAD sessions & online meetings with the end user, business,
developers and testers to make sure the requirements were captured
accurately
. Developed the wireframe and mockups for the prototype of the web based
application in MS Visio
. Documented the business process flow as per the UML standards using Use
Case Diagrams, Activity Diagrams and Sequence Diagrams in RationalRose
and MS Visio
. Logged project defects and issues in Rational ClearQuest and monitored
them until a solution was found.
. Developed detailed Test Plans, Test Cases, Test Scripts for testing
functionality
Environment/Tools/Methodologies: J2EE, UML, Agile, RUP, Rational
ClearQuest, Rational RequisitePro, MS Word, Visio, MS Project, Excel
Independence Blue Cross of Pennsylvania, Philadelphia, Pennsylvania
April 2008 - Jan 2009
Lead Business Analyst
In this project Independence Blue Cross and Highmark planned to merge their
application to a consolidated company, NewCo. The merger was in the line of
business for individual products (Direct Pay) as well as group products
(Premium Group or Claims Group). I was involved in both the efforts.
Role & Responsibilities:
. Facilitated Joint Application Development (JAD) sessions with both IBC
and HighMark users and clients to identify business rules, business
process flows and requirements.
. Documented the meeting minutes from JAD sessions and stored the artifacts
in the appropriate place holders in PDS and SharePoint for both the teams
to review.
. Lead GAP analysis to understand the difference between both the billing
systems and documented them in GAP analysis spreadsheet. Also documented
business requirements into high-level requirements document.
. Gathered requirements and transformed them into high-level Process-Flow
Diagram using PowerPoint.
. Tagged requirements using PDS and SharePoint for both GAP analysis
spreadsheet and requirements document.
. Created a task plan for the team identifying the key deliverables and
respective deadlines.
Environment/Tools/Methodologies: J2EE, UML, Power MHS, IPDW, CBS
(Consolidated Billing System), PDS, Share Point, MS Suite.
DataScan Technologies, Atlanta, Georgia
May 2007 - April 2008
Sr. Business Systems Analyst
In this project one of the web-based applications of DataScan was modified
to the next version to adapt to a more cutting edge product. I was also
involved in another project which was instrumental in launching a new web-
based application by which customers could directly interact with the
system.
Role & Responsibilities:
. Gathered requirements and prepared Use Cases/Functional Design Documents
by interviewing customers, users, Managers and SME's.
. Lead Joint Application Development (JAD) sessions often with various
customers, users, offshore development team, at various phases of the
Software Development Life Cycle (SDLC) to discuss open issues and resolve
them
. Conducted GAP analysis to understand the deficiency of the existing
application and evaluated the benefits of the new application.
. Developed the business process using Business Process Modelling Notation
(BPMN), readily understandable by management personnel and developers
using MS Visio.
. Modelled the requirements into a high-level Activity Diagrams for the Use
Case and transformed them into a low-level Sequence Diagrams for
Functional Design according to UML methodology.
. Documented Use Cases and Functional Design Documents.
. Tagged and Traced requirements and rules (business rules and system
rules) using CaliberRM for both Use Cases and Functional Design
Documents.
. Developed High Level Context Diagrams using MS Visio.
. Developed Functional prototyping to create html for user interfaces via
Dreamweaver.
. Used Toad to verify the data source of the fields in the database tables.
. Created Test Cases to test the software and verify its functionality.
. Conducted User Acceptance Testing (UAT) and verified performance,
reliability and fault tolerance issues.
Environment/Tools/Methodologies: J2EE, Agile, UML, SQL, Oracle9, Mercury
Quality Center (MQC), StarTeam, BorlandsTogether, CaliberRM, Mercury QTP,
Dreamweaver, HTML.
BlueCross BlueShield of Florida, Jacksonville, Florida
Jan 2006 - May 2007
Business Analyst/System Analyst
In the project, Recognizing Physician Excellence, Blue changed to paying
its provider on a percentage basis of the claims it processes, rather than
paying the usual lump sum amount which they had done previously.
Role & Responsibilities:
. Gathered requirements and prepared Charters, Business Requirement
Documents (BRD), System Requirement Specifications (SRS) by interviewing
Business Users/SME's.
. Used RequisitePro for writing/analyzing project vision, goals,
specifications and requirements.
. Conducted Joint Application Development (JAD) sessions and walk in
interviews with the business users to gather requirements.
. Created Use Cases Diagrams and Activity Diagrams to depict the
interaction between the various actors and the system in RationalRose for
the Business Use Cases and System Use Cases.
. Generated SoDa report from the Sequence Diagrams to show the sequence of
interactions between the actor, boundary and the system using
RationalRose and created Use Case Realizations.
. Illustrated the business processes using Business Process Modeling
Notation (BPMN), for both the technical and non-technical observers to
understand the processes involved.
. Documented the Business Process Flows, Business Use Cases, System Use
Case, Business Rules and Use Case Realization following the Rational
Unified Process (RUP) methodology.
. Tagged and traced the created artifacts (Business Use Cases, System Use
Case, Business Rules and Use Case Realization) in RequisitePro, making
requirements available to all team members.
. Analyzed the business requirements as per the HIPAA rules and
regulations.
. Adhered data transition of the payment and remittance advice as per the
EDI standard 835.
. Created mapping/crosswalk documents for mapping data flow between
systems.
. Assisted the testers to create, process and evaluate claims in Facets.
. Created maintenance reports and spread sheets for business analysis
purposes using Microsoft Excel.
Environment/Tools/Methodologies: J2EE, Agile, RUP, Req.Pro, RationalRose,
UML, ClearCase, Excel, SQL, DB2, Crystal Report, Facet, Mercury LoadRunner.
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