Administrative Assistant Maintenance
Resume:
Rosalind C. Hebron
Montgomery Village, MD 20886
Email: ********@***.***
Professional
Skills:
MS Office Suite (Word, Excel, PowerPoint & Outlook)
• QuickBooks
• Internet research
• Fosse
• SMS/EMSTAT
• Deltek Costpoint 6
• SAP
• Electronic Medical Records
• Data Entry
• Office Management and developing office procedures
• Insurance Verification
• Medical terminology knowledge
• Dispatcher experience
• Typing 65+wpm
• Photocopying, Scanning, Faxing and maintenance of postage meter
• File organization and maintenance
• Multi-Line phone skills
• HDX
• 10-Key Calculator
• Bookkeeping
• Customer Care
• Knowledgeable in Business English; Business Math; & Business Law
Employment Skills:
•
Ability to communicate effectively and professionally with others
•
Professionally greet and direct visitors and vendors
•
• Exceptional written, organizational and verbal skills
• Maintain excellent customer relations and develop customer rapport
• Ability to work as part of a team and interact effectively with others
• Multi-task and work independently with accuracy and efficiency
• Ability to work in a fast-pace atmosphere
• Follow instructions and make independent decisions
• Maintain all record-keeping procedures without error
• MS Excel databases for budgets, estimates, inventories, schedules, client listings, maintenance
schedules
• Create forms and flyers as needed
• Produce proposals reports, documents and mailings
• Schedule appointments correctly and rescheduling when essential
• Take and deliver phone messages accurately & promptly
Coordinate domestic and international travel arrangements, to include, flight, train, hotel, and
ground
• Events management and catering
• Manage inventory of office supplies, equipment and other materials
• Ship and receive packages via Courier, FEDEX & UPS
• Process incoming and outgoing mail
Ability to handle additional tasks and projects based on business needs and priorities
Troubleshoot office equipment; schedule repair and/or maintenance checks
Employment History:
07/2013 – 11/2013 Senior Admissions Register - PRN
George Washington University Hospital
Accurately register patients in the emergency room, at bedside
Responsible for accurately verifying and updating demographical and financial information for
reimbursement and statistical reports
Collect co-pays from patient and/or patient representatives and prepared all necessary receipts and
forms for monies collected.
Ensured the completion and accuracy of all client forms and documents for the registration process
Ensure patient confidentiality by following all privacy guidelines
07/2012 – 10/2012 Administrative Assistant/Receptionist
Infotree Service, On-Site Volkswagen Group of America
Acted as the knowledgeable focal for the VWGoA headquarters when dealing with visitors and
callers
Answered and directed all incoming calls by screening all calls and forwarding to appropriate
parties for response
Management of visitors, which included meet, greet and direct internal and external visitors,
maintained log of in/out visitors
Placed orders with vendors, including catering & courier services
Maintained the appearance of the reception entrance and public areas
Distributed incoming mail/packages
Provided Administrative Support for the Human Resources Department
Conducted employee verifications
Received and set-up all new hire files; Maintenance of I-9 files
File Room organization and maintenance of all personnel files
Produced Name Plate for individual cubicle
07/2011- 12/2011 Guest Service Representative/Night Auditor
SpringHill Suites by Marriott, Gaithersburg, MD
Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations,
requests, changes, and cancellations
Secure payment; verify and adjust billing
Identify and explain room features to guests; supply guests with directions and information
regarding property amenities, services, and hours of operation, and local areas of interest
Run and review daily reports/logs & complete designated cashier and closing reports in the
computer system
Count & secure bank at beginning and end of shift
Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous
charges; provide change.
Anticipate and address guests` service needs; assist individuals with disabilities
Develop and maintain positive working relationships with others; support team to reach common
goals
09/2004 – 08/2009 Administrative Assistant
Houston Technology, Oxon Hill, MD
Supported IT services and technicians: screened incoming calls, greeted clients and vendors,
processed incoming and outgoing mail
Directed and dispatched technicians to businesses/customers for repairs, routine questions and
installations
Produced final proposals, reports, and documents in various formats including PowerPoint
presentations for CEO final approval
Created Excel databases for company budgets, estimates, inventories, client listings and
maintenance schedules
Created and updated intake forms and processed invoices for payment
Organization and maintenance of customer files and records.
08/1990 – 08/2004 Patient Access Representative/Bed Control
Shady Grove Adventist Hospital, Rockville, MD
Accurately registered patients for the emergency room, outpatient services, lab services, labor and
delivery, inpatient admissions and bedsides in (SMS), a proprietary application
Responsible for accurately verifying and updating demographical and financial information for
reimbursement and statistical reports
Explained to patients and/or patient representatives, hospital policies related to services, co-pays,
deductibles, referrals and pre-authorizations
Collected co-pays and deductibles from patient and/or patient representatives and prepared all
necessary receipts and forms for monies collected.
Ensured the completion and accuracy of all client forms and documents for the registration process
Facilitated successful interactions between patients and insurance carriers by trouble-shooting
problems & collecting information
As Bed Control -- Processed and assigned beds based on the diagnosis
Ensure patient confidentiality by following all privacy guidelines
Coordinated movements and transfers of patients within the hospital
01/1997 – 04/2003 Administrative Assistant/Receptionist Part-Time
Weichert Realtors Corporate Office, Bethesda, MD
Directed all incoming calls & greeted and provided directions and information to potential clients,
agents, vendors, students and class instructors
Filed agent reports and agent’s cards, typed regional office directories, agent’s reports and other
documents as needed
Copied and faxed various documents & provided logistical assistance for meetings and events
Education: University of the Potomac College, Washington, D.C.
March 2013 – Present
Bachelor’s Degree
Occupational Industrial Training Center,
Washington, D.C.
GED June 1975
Relevant Training: Compu Club, Montgomery Village, MD
MS Word, Excel, PowerPoint, PC Maintenance, Word Perfect
Received specialized training in providing administrative services
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