Customer Service Representative

KARLO SALINAS

Phone: 210-***-****

e-mail: ***********@*****.***

Career Objectives

Obtain a position in the customer service industry utilizing exceptional customer care

skills to establish rapport, maintaining positive communication, and putting forward a

focused attitude.

Summary of Qualifications

* Excellent customer service and communication skills

* Productive, able to mutli-task in a high call volume enviornment

* Punctual, fast learner, and work well with others

* Knowledgable with using Microsoft Office Word and Outlook

Work History

J.Hinojosa Logistics, San Antonio, Texas-Driver

Oct 01, 2003 - Oct 01, 2013

Provided prompt and courteous service for the transportation of freight

Unloaded and loaded materials using pallet jack

Maintained and documented mileage log

Compliant with all state and federal regulations and laws.

Coordinated vehicle inspections & repairs and help identify mechanical issues.

CVS CAREMARK,-Customer Serivce Representative

Apr 01, 2002 - Jun 30, 2003

Answered a high volume of inbound calls.

Assisted customers with questions regarding their prescription services.

Educated customers regarding prescription benefits .

Ensured prescription orders were accurate and delivered to customers timely.

Met and exceeded call center quotas and expectations.

CITIBANK CARD SERVICES,N.A. Card Service Representative

Jan 01, 2000 - Jan 12, 2001

Handled a high volume of complex inbound calls

Assisted customers with address changes and credit card activation.

Answered questions regarding fees and rate changes

Met and exceeded monthly quotas and call center expectations.

UNITED STATES NAVY- Admiral Staff

October 1988-October 1992 -Honarable Discharge

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