Customer Service Administrative Assistant

Tawanna A. Aiken

**** ******** **

Oxon Hill, MD 20745

202-***-**** *******@*****.***

More than 11 years of multifaceted experience in retail, for profit and not for profit organizations.

Including experience in account management, accounts payable, accounts receivable, and front

office management.

SUMMARY OF QUALIFICATIONS:

• Excellent skills in front office functions and financial management (accounts payable,

accounts receivable)

• Strong communication and interpersonal skills

• Outstanding customer relations & service skills

• Management experience with demonstrated resourcefulness in resolving problems

• Proficient in: MS Word, EXCEL, PowerPoint, Outlook, Works, AS 400 Payroll, Yardi

Accounting, MRI Accounting, Well Fargo Accounting 7, Online Banking Account,

Service Pro, 10 Key

EXPERIENCE:

Mar 11 – Jan 12 Accounting Processor

Connors Pest Protection, Springfield, VA

• Calculated and processed 140+ customer contracts monthly

• Processed all accounting aspects for four company branches

• Handled customer account inquiries via multi line telephone

Mar 10 – Mar 11 Bookkeeper/Cashier/Customer Service Rep

Safeway, Inc., Georgetown, Washington, DC

• Maintained financial transaction documentation averaging $500K

daily

• Reconciled accounts for all departments located within the store

• Processed customer checks and deposit

• Delivered daily bank deposits

• Ensured accuracy of finances for office count

• Processed loans to cashiers for customer support

• Supported customers with retail purchases, check cashing, money

orders, and Western Union

• Processed Western Union, money order and lottery transactions

Oct 05 – Feb 09 Tenant Coordinator/Accounts Payable/Accounts Receivable

The Gold Star Properties, Rockville MD

• Maintained all aspect of company billing function

• Processed weekly deposits

• Accounted for rent payments monthly in the MRI system

• Organized intra-organizational and inter-organizational meetings for

stakeholders

• Maintained electronic and hard copy financial and administrative

records

• Entered data into AS400 system

• Prepared all correspondence for (Customers, Partners, Vendors)

• Managed front office operations

• Assigned vendor codes to cash receipts

Sept 04 – Oct 05 Administrative Assistant/Youth Counselor

Trinity Youth Services, Washington DC

• Assisted in maintaining company financial documents in MSWord

• Assisted in processing payroll bi-weekly for 10 staff

• Coordinated all youth health appointments for 6 children in center

• Compiles all written correspondence for Youth Services program

• Assisted in monthly grocery and school shopping staying within

budget limitations

• Developed and organized monthly chore and activity list with youth

• Represented Trinity at monthly meetings with child and family

services

• Assisted house supervisor with youths home visits.

Jun 03 – Sept 04 Manager In Training/Sales Clerk Cashier

Kids Rainbow, Oxon Hill MD

• Managed all aspects of store appearance

• Handled inventory management and restocking

• Processed end-of-day profits

• Maintained weekly schedules for # staff ensuring coverage

• Provided customer support in locating merchandise

• Worked as a cashier checking out merchandise for customers

Dec 99 – Jun 03 Payroll Specialist

B.F. Saul, Inc, Rockville MD

• Worked in corporate office processing commercial account

documentation

• Processed check request vouchers and expense reports (Daily,

Monthly, Quarterly)

• Audited employee timesheets for accuracy weekly

• Interfaced with vendors and tenants for payment verification

• Identified and processed garnishments and payroll deductions

• Generated new hire and termination paperwork

EDUCATION:

Diploma Howard D. Woodson High School Washington D.C.

REFERENCES: Available upon request.

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