Customer Service Medical Assistant

Robert A. Hopkins, Certified Medical Assistant

***** ********** **. *** **** Austin, Texas 78759

Cellular: 512-***-**** E-mail: **********@*****.***

SUMMARY OF QUALIFICATIONS

V Honest, flexible, able to work with people at all employment levels

V Confident, able to multi-task, eager to be cross-trained in all facets

of a medical facility

V Over 12 years of customer service experience

V Certified in CPR & First Aid

V Trained in HIPAA & OSHA standards

V Certified Medical Assistant through the National Allied Health

Professionals in February 2013

EDUCATION

Diploma, February 2013

Medical Assisting Program

Everest Institute, Austin, Texas

Medical Assistant Externship (200 hours completed)

Austin Primary Care Physicians, Austin, Texas

December '12 - February '13

. Intake patients, obtain vitals, administered injections, pregnancy,

drug and urinalysis tests

. Observed procedures for neuropathy, medical histories and medication

lists

. Answered phones, scheduled appointments, faxed, photocopies as other

office duties as needed

. Proficient in EKG's and spirometry

. Honor Roll and Director's List

High School Diploma

Garza Independent High School, Austin, Texas

PROFESSIONAL EXPERIENCE

Administrative Assistant

Midnight Studios Inc., Austin, Texas January '09 -

July '09

. Reception, customer service, order supplies, handle office equipment,

improve internet persona, QA testing.

Game Master

Volt Staffing Services, Austin, Texas October '06-

December '07

. Customer support and quality service, multi-tasked several company and

internet search engines while assisting customers.

. Handled billing information, tracked shipments through FedEx and UPS,

and handled SRMAs (surprise return material authorizations).

Manager

Comics & More, Austin, Texas September '02

- December '05

. Day-to-day store management, ordering/inventory, bookkeeping,

merchandise special orders

Inbound Telephone Agent

Harte-Hanks, Austin,, Texas December '01 -

August '02

. Provided tech support until promoted to Gamers Tips & Tricks support

line

RELEVANT SKILLS AND TRAINING

Administrative: Proficient with the Internet and Outlook Express, Working

knowledge of M.S. Office, Windows multi-platform, Mac OS and Photoshop,

Good knowledge of all standard office equipment

Clinical Skills: Pharmacology, Vaginal set-up tray, First Aid,

Administration of medication, Hot/cold compress, CPR, Injections, IV tray

set-up, Visual Acuity education, Bandage & wound care, Pediatric

measurements, Procedure tray set-up, Suture removal, Patient draping,

Breast exam education, Health Histories . Diagnostic testing: UA's HCG's

Rapid Glucose Test, Dosage calculations, Asepsis & infection control, Vital

Signs, Autoclave, Mobility Device Assistance

.

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