Customer Service Years Experience

Jocelyn Martinez

QA Tester Analyst - Citibank

San Antonio, TX

***.*******@*****.*** - 210-***-****

WORK EXPERIENCE

QA Tester Analyst

Citibank - San Antonio, TX - February 2011 to June 2013

*2.5 years Experience using Quality Center to execute test cases as well as raise, track and retest defects.

* Excellent ability to write Manual test cases in adherence with the company's global standards.

* Served as Security Administrator for a team of 100 testers (on and off-site).

* Subject Matter Expert for security scripts and defects.

* Continually surpassing daily execution requirements.

* Dedication to coaching junior testers in execution, defect tracking and best practices.

* Excellent peer communication skills, Current project requires constant communication with testers and

developers in Mexico, Chennai and Singapore.

* Experience in testing in the following environments. (SIT, UAT, PAT)

* Experience in integration, regression, stress, system and user acceptance testing.

* 2.5 years experience testing Mainframe and Web based banking applications.

* 2+ years experience in creating test data.

Cashier

CVS Pharmacy - San Antonio, TX - October 2009 to February 2011

*Cash handling including opening and closing system procedures.

* Time management: Many tasks to be completed during register downtime.

* Received positive customer feedback on a weekly basis.

2nd Assistant Manager

CATO - San Antonio, TX - December 2007 to October 2009

*Cash Handling including opening and closing computer procedures.

* Balancing registers and delivering bank deposit every morning.

* Highest sales in store credit cards.

* Excellent customer service skills and excellent scores on secret shops.

* Time management: Many tasks to be completed before, during and after store hours (stocking, cleaning,

placing promotional ads and merchandising.

EDUCATION

Associate of Arts in Psychology

Northwest Vista College - San Antonio, TX

August 2007 to May 2010

SKILLS

Excellent attention to detail, Strong ability to multi-task, Solid knowledge of Microsoft Office products (Word,

Excel & Outlook used on a daily basis), Excellent knowledge of HP Quality Center 10.0

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