Customer Service Sales Representative

LILING CHAN

*** ******* **** ***. ******, TX ****2

Phone 815-***-**** Home 512-***-**** ***********@*****.***

CAREER GOAL

To obtain a medical position where I can apply my skills and medical knowledge to effectively maintain excellent

patient care

EDUCATION

GED Diploma

1982 Graduated High School (Soon Sun H.S) in Guangdong, China

Joliet Junior College, Joliet, IL, completed 12 credits in Medical Administrative Assistant Program 2012-2013.

Certification in Clinical Thermographer Level 1

PROFESSIONAL EXPERIENCE

Ton Shen Health Westmont, IL

Receptionist July 2006 –

Aug, 2013

• Greeting patients and assisted patients with physical difficulties

• Checked in Patients, including input of patient information, collected documents for the practitioners needs

• Assisted patients with discomfort and answered patients questions

• Resolved patient complaints friendly and respectfully

• Scheduled and confirmed appointments for patients and followed up with patients with instructions

• Answered telephone, screened phone calls, took messages and relay information to practitioner

• Helped the practitioners by filling patients and files in order

• Collected and processed payment for patients and maintained a daily check and balances

• Maintained patient account by creating their files, updated patient medical records and reports

• Trained new employees by teaching them about the company’s policies and how to serve patients, etc.

• Took images photos for patients if needed

• Responsible for ordering office supplies and keeping on hand inventory of products

• Performed office activities including scanning, faxing, copying documents, filling folders, and mailing

Red Lobster Restaurant Bolingbrook,

IL

Server/Cashier Feb 2005- Oct 2008

• Served customer meals while performing continuous table checks for up to 5 tables at a time

• Knowledge of cash handling procedures and customer service operations

• Improved communication skills by resolving customer complaints creating resolution to issues

• Built relationships with regular customers by learning and remembering their food preferences

Imperial Work Restaurant Westmont, IL

Owner Feb 2003 – Jan 2005

• Successfully managed operations, purchasing, personnel and billing

• Experience with health department, city permits, licenses and book keeping

• Responsible for maintaining budget and controlled food and labor costs

• Created marketing materials and promoted customer satisfaction for repeat business

ASI Computer Distributor Addison, IL

Sales Representative June 2001 – Jan 2003

• Distributed computer components and accessories to both companies and end users

• Answered customer needs and resolved issues involving account orders and shipment

• Introduced and educated customers on new products and assisted with product implementations

• Partnered with vendors reps on product launches and networked to gain customer referrals

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