Shanta Demetrica Hanna

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*** ********** *****

Hemingway, SC 29954

Cellular: 843-***-****

Email: acby0n@r.postjobfree.com

Objective: I will like to receive a new rewarding and challenging career, with a prominent

company that will enhance my professional growth in the Administrative and Customer Services

field.

Experience:

October 2012-March 2013 Safe Auto Hemingway, SC

Blended Unit Rep

Serve as primary contact between the company and customer by taking inbound calls;

Call center experience inquiries concerning customer's billing, coverage and proof of

insurance;

Coordinate policy changes with the Underwriting Department;

Efficient with multiple transactions from various revenue streams;

Process and make requests for any missing information pertaining to a customer's policy

Answer inbound calls with inquiries concerning billing and status of auto insurance

policies;

Answered escalated calls from existing customers with inquiries about their auto

insurance policies;

Strong interpersonal and communication skills;

Excelled in company guidelines by answering twice as many calls per hour

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January 2008-October 2012 Safe Auto Hemingway, SC

License Insurance Agent

Answer inbound sales calls within guidelines of the company;

Serve as primary contact between prospective customers and the Underwriting

Department by taking inbound calls;

Ability interact with customers to provide information in response to inquiries about

auto insurance;

Manage both prospect and current customers;

Consistently achieved call quality score goals to assist in achieving customer

satisfaction goals;

January 2007- 2008 AVX Conway, SC

Inspector Operator

• Inspect chips through a microscope.

• Report if the chips are damaged

• Fill out paperwork

• Able to report problem and hazards.

• Packaged chip in tray...

• Perform housekeeping duties as needed.

April 2000- 2007 AVX Myrtle Beach, SC

Termination Operator

• Operator a computerize machine with others operator.

• Able to identify multiple types of chips by their sizes, styles, and body.

• Perform high frequency measurement on chips to make sure the measurements are

in range.

• Able to fill out paperwork accurately.

• Able to report problem and hazards.

• Label each job that I am running by the paperwork.

• Able to weight work if something is wrong with job.

• Perform housekeeping duties as needed.

Education:

2007- 2008 Williamsburg Technical College Kingstree, SC

Medical Office Clerical Assistant Certificate

1999-2002 Williamsburg Technical College Kingstree, SC

Office Systems Technology Associate Degree

1994-1998 Hemingway High School, Hemingway, SC

Diploma received

Qualifications:

Proficient in Microsoft Word, Window 98, 2000, and 2007, Window 7, WordPerfect9, Basic

Coding, Medical Terminology.

Reference:

Available upon request.

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