administrative
Resume:
Lola Jean Bolden
Houston, TX *****
************@*****.***
Objective: I'm a dedicated office professional with more than 10 years of
experience. I am currently looking to work for a company where I can
utilize my current skill set while I continuously grow and develop within
the company.
Computer Software Knowledge / Skills:
. Microsoft Word
. Outlook Oracle
. Microsoft Excel
. Epic
. PowerPoint
. Noble
Work Experience:
Endeavor Medical Systems
April 2013- August 2013
Intake Specialist
. Performed insurance benefits verification in accordance with the
company's policies and procedures
. Billing via electronic and hardcopy submission
. Responsible for account audits and providing feedback as to the
results of the audit
Patient Account Services LLC
January 2010- April 2013
Insurance Follow-up Representative/Quality Assurance Specialist
. Obtain Claim Status via Telephone, Internet and/or Fax
. Review and Interpret Contractual Terms for Managed Care,
Commercial, Medicare, Medicaid and Workers' Compensation
. Obtain Supporting Documentation Regarding Insurance Follow-up
Efforts
. Identity Contractual and Administrative Adjustments
. Billing via Electronic and Hardcopy Submission
. Responsible for account audits and providing feedback as to the
results of the audits
. Review and interpret all follow-up/collection activity for all
areas of operation
. Responsible for call monitoring/providing feedback as to the
results of calls
DS Waters/Sparkletts
July 2000 - March 2008
Branch Coordinator
. Provide administrative support for Field Operations and Sales
including preparation of presentations, and monitoring sales
activities. Assist in coordinating participation in special
events, fairs and shows
. Develop reports on a monthly, quarterly and annual basis.
Process contracts to insure new customer satisfaction
. Interface with vendors/customers via phone or in person to
coordinate all branch facility maintenance and customer needs
. Prepare and process daily bank deposits, coordinate product
donations, dispatch messages to field personnel and act as a
liaison to other departments to gather or communicate
information
. Manage inventory process including purchasing, physical
inventory counting, manage cell phone accounts, and maintain
systems to track expenses, create purchase orders and process
invoices for payment
. Assist in tracking and maintaining timekeeping records, safety
records, and vacation schedules. direct services such as
computer and office equipment maintenance and repair, supplies,
mail, and files
. Assist with new hire orientations
Processing of on-boarding paperwork (I-9/E-Verify, W4, company
application)
Ensure that employee information and files are compliant with
company and government regulations
Processing background checks & drug screens
Entering applications into the system
Assist with open enrollment for benefits
Additional responsibilities as assigned
Honeywell Protection Services
November 1997 - April 2000
Customer Service Representative
. Customer Service support to residential/commercial security
customers
. Monitored alarms residential/commercial
. Performed routine shipping, receiving and storage of
material/equipment
. Prepared necessary reports/documentation for incidents
Education:
Everest Institute
. Medical Insurance Billing and Coding
Houston Community College
. Filing Course
Ross S. Sterling High School
. High School Diploma
. ICD-9, CPT
. HCFA's
. JD Edwards
. CUBS
. Allscripts
. Chartmax
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