Customer Service Project

Harish Kumar,

S.Uday Prakash

E-mail: *************@**********.***

No. 28/57,Melpadi Muthu St.,

Nungambakkam Chennai-34 Mobile:+917*********

Career Objective:

Looking for challenging opportunities to provide me with a career growth with

supplements honoring my skills in areas of proven abilities in Organization Development.

To be a Valuable Asset to the Organization.

Summary:

Offering 6+ years of experience.

Good understanding and experience in Handling Client Problem and solving them

gently.

Good Experience in Front Line Customer Support cum Administration Executive.

Good experience in Maintain Relationship with Client.

Client interaction during Business development.

Good Experience in Handling the Team around of 30 members.

Professional Experience:

Worked as a Admin Officer for BLV COMPUTER & ELECTRICALS, Jabalpur from April

2012 – June 2013.

Worked as a Front line customer service cum Administration executive for Vodafone

Company, Jabalpur from June 2010 – March 2012.

Worked as a Project Coordinater for Sahara Social Welfare Organization, Jabalpur

from January 2005 – March 2008.

Professional Certifications:

Post Graduate Diploma in Computer Hardware and Networking.

Academic Record:

Master of Arts – M.A (Economics) from Rani Durgavathi Vishwa Vidhyalaya, Jabalpur

Madhya Pradesh. Affiliated to (R.D.V.V) University.

Bachelor of Arts – B.A (English literature) from Rani Durgavathi Vishwa Vidhyalaya,

Jabalpur Madhya Pradesh. Affiliated to (R.D.V.V) University.

Software Awareness:

Ms Word, Ms Excel, Ms PowerPoint

Office Tools

Web Browser Internet Explorer, Mozilla, Google Chrome.

Work Details:

1.

BLV COMPUTER & ELECTRICALS

Position Title (Level) : Admin Officer.

Role : Managing Staff and Team.

Responsibilities:

Handling team around of 20 members.

Providing Facilities to the team members.

Maintaining MIS Report.

Handling all management Issue.

2.

Vodafone Company

Position Title (Level) : Front line customer service cum Admin executive.

Specialization : Administration

Role : VMS Coordinator

Responsibilities:

VMS Coordinator Jabalpur Zone (Jabalpur,Katni,Satna) .

Handling administration of Jabalpur ZONE.

Handling customer and resolving their queries.

Selling products and educate customer about the product .

Achieve the target.

Able to work on CRM.

Maintaining MIS Report.

Maintaining brand and quality.

3.

Sahara

Social Welfare Organization

Position Title (Level) : Project Coordinator cum Administration executive

Role : Project Coordinator

Responsibilities:

Looking after the SHG’s, strengthen them, economically, financially and trying to

empower them, politely convince them about savings, and its merits and demerits,

How to save, and how to make a good group, what to do to be a self reliant, where

to invest, from where they could get loan, also working for their further business

plan.

To develop entrepreneurial understanding right from the school/college level so that

by the time student complete the education, they have a clear perception about

starting their entrepreneurship providing all necessary information regarding

finances raw material marketing. The idea is that student should not waste time to

select a project further.

To conduct training programs/ management development program of different

duration’s to develop skills among the rural, poor and to enable them to earn more

and improve their quality of life.

To provided carrier guidance to youth so as to enable them to select proper carrier .

To organize awareness programs / campaign for utilization of rural women and mass

awareness.

To empower the rural community to achieve objective of total integral arrangement

by optimum utilization of available resources.

Personal Strengths:

Positive attitude and desire to continuously broaden skill sets.

Strong relationship building skills, recognized as a team player

Excellent inter personal and communication skills.

Belief in Myself.

Strong ability to analysis market situation.

Personal Details:

Harish Naikar

Name :

Shri. P.R Naikar

Father’s Name :

25th April 1983

Date of Birth :

Unmarried

Marital status :

Alt. Contact No. : +919*********

Indian

Nationality :

English, Hindi & Tamil

Languages Known :

Declaration:

I declare that the information stated herein above is true and correct to the best of my

knowledge and belief.

Date :-

Place :- HARISH NAIKAR

Contact this candidate