Customer Service Sales

Jennifer Daly

*** ******** ****** ***. ** Hackensack, NJ 07601

917-***-**** ************@***.***

PROFILE:

Ambitious, high-performing sales professional offering an eleven-year track record of success generating revenue and securing a loyal customer base in a competitive telecommunications industry. Recipient of numerous prestigious sales awards for consistently exceeding sales goals and objectives. Possess expertise in branding, managing and positioning product lines, and implementing innovative solutions that drive revenue. Possess a high level of discipline, professional integrity, a passion for achieving organizational success, and always a team player.

EXPERIENCE:

November 2010 – August 2013 DeVry College of New York New York, NY

Admissions Advisor

* Responded to potential student inquiries

* Managed student experience from the first phone call

* Advised, consulted and supported potential students

* Set up and conducted telephone and campus interviews for potential applicants

* Answered enrollment questions and ensured a smooth transition into the classroom

March 2007 – June 2010 Verizon White Plains, NY

Field Technician

* Installed and repaired voice and data phone lines for large business and residential customers

* Resolved out of service issues quickly and efficiently

* Recognized for exceeding work load objectives

* Given special assignments to complete jobs with higher degrees of difficulty

* Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores

August 1999 – March 2007 Verizon Yonkers, NY

Customer Service Representative

* Recommended products based on individual need for phone, internet and cable services

* Performed functions of order processing, credit and billing specialist

* Responded to customer problems with patience and care

* Promoted to escalations team to assist unsatisfied and irate customers

* Recognized for over-achieving customer satisfaction goals and exceeding sales objectives

EDUCATION:

June 1999 Bachelor of Arts, Psychology City College of New York New York, NY

SKILLS:

Proficient with Microsoft Office Systems: MS Word, Excel, Power Point and Outlook.

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