Customer Service Manager

Jasmine Johnson

Chicago, IL

********.*@****.*** - 773-***-****

WORK EXPERIENCE

Go Airport Express - August 2013 to December 2013

Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.

Determine whether space is available on travel dates requested by customers, assigning requested spaces

when available. Make and confirm reservations for transportation and accommodations, using telephones,

faxes, mail, and computers. Plan routes, itineraries, and accommodation details, and compute fares and fees,

using schedules, rate books, and computers. Confer with customers to determine their service requirements

and travel preferences.

Call Center Associate

Xerox Corporation - Bolingbrook, IL - April 2013 to August 2013

Performed call center duties such as answer phones for respected clients in paying their phone bills, adding

and changing phone plans and assisting their needs

Label Room Clerk/Customer Service

Dart Container Corporation - Chicago, IL - April 2011 to March 2013

Warehouse Facility

My responsibility is to ensure accurate and efficient production operations in a warehouse environment. Duties

include input of information such as count of boxes on pallets into a QAD system with the use of a RF Scanner,

also use Excel program to document labels for products to be printed out and placed on boxes for shipment.

Telemarketing/Customer Service

Charity Clothing Pickup Services - September 2009 to April 2011

Duties include answering computer-generated calls to collect donations such as toys, books, clothes and shoes

from charitable organizations such as Purple Hearts, American Disabled and Salvation Army.

Office Manager

Rib Palace - July 2004 to August 2009

Restaurant Food Services

Performed managerial duties handle inventory shipping and receiving payroll. Setting of work schedules for

seven employees also payroll and ordering material supplies for the month.

EDUCATION

Bachelor's in Business Administration

Rasmussen College - Aurora, IL

2012

Diploma in Telecommunications

Malcolm X College - Chicago, IL

2006 to 2008

ADDITIONAL INFORMATION

Skills

• Typing 40 wpm

• Proficient in Microsoft Office Suite of programs.(Microsoft Word, Office, Excel, PowerPoint.)

Contact this candidate