Customer Service Quality Assurance
Resume:
Ivelisse Acevedo Resume
Ivelisse Acevedo
**************@*******.***
********.*****@**.****.***
Cell: 253-***-****
Fayetteville, NC 28314
• To secure a challenging position with a well-established organization wherein I can utilize
my, professional skills and continue to provide quality care and support to soldiers and families along
with my fellow team members.
Operating Room Specialist
Madigan Army Medical Center
9040 Jackson Ave Tacoma, WA 98431
November 2011-Present
• Assist with scrubbing and surgical procedures in gynecology, genitourinary, general surgeries,
ENT, and plastics.
• Quickly and accurately setup counts without supervision.
• Provide a sterile field in accordance to aseptic techniques
• Ensure the decontamination of instruments and equipment and properly dispose of contaminated
materials.
• Exercise a working knowledge of medical terminology, surgical terminology, and hand signals
used during surgical procedures.
• Separate specimens into designated classifications for further diagnostic testing.
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Ivelisse Acevedo Resume
• Interface well with medical and clinical personnel exercising a high degree of patient
confidentiality.
• Clean and maintain equipment in the operating room
• Supply gowns to the members of the surgical team
• Responsible for adjusting lights and other machines in the operation room
• Great ability to coordinate with doctors, physicians and licensed nurses
• Remarkable skill to handle surgical instruments and assemble surgical tools prior operation
Central Material Technician
Walter Reed Army Medical Center
6900 Georgia Ave NW, Washington DC
January 2010 – July 2011
• Served as a surgical instrument technician in the sterile processing department
• Acted as a shift supervisor as needed, and trained new employees on job-specific practices and
procedures
• Utilized computerized tracking systems: IMPRESS, Black-tie, and S3 to log, search, scan, and
account for instrumentation.
• Managed shift responsibilities in areas of specimen pick-up, verification, processing, labeling,
and data entry.
• Operated disinfection machinery to include: index/tunnel washers, ultrasonic washers, automatic
endoscopic preprocessors, tee-probe washer and cart washers.
• Operated sterilizing machines to include: Sterrad and Autoclave machines, always making sure
parameters set on machine match the needs of the instrumentation processed.
• Assembled and organized instrumentation, clinical items, and drills for various services
• Properly wrapped, labeled, and panned instrumentation needed for surgical procedures.
• Organized case carts with instrumentation and disposable items requested by surgeons for
surgical procedures
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Ivelisse Acevedo Resume
• Performed quality assurance tests on all equipment used in the cleaning process of all
instrumentation. (HEALTHMARK TESTING)
• Ensured adherence to OSHA and JCAHO regulatory guidelines.
Us Army Reserves
4215th USA Hospital
1741 E. Belt Boulevard Richmond, VA 23224
October 2007 – Present
• Serve as a United States Army Reservist Operating Room Specialist.
• Transferred patients from holding area to the Operating Room, Verifying Patient information
• Maintained health, physical fitness, and basic soldier skills.
• Personally accounted for soldiers in my squad and served as their direct point of contact and first
line leader.
Media Research Assistant
Nielsen Media Research
555 W Lincoln Trail Blvd Radcliff, KY 40160
March 2007-October 2008
• Called selected community homes registered with Nielsen Media Research to perform
surveys
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Ivelisse Acevedo Resume
• Performed media studies via internet for example the @plan and others over the phone
like: sports media.
• Utilized excellent customer service skills to effectively communicate with a wide range
of people with diverse personalities and backgrounds.
• Demonstrated new studies on a monthly basis to evaluate television statistics using
different types of surveying strategies.
• Documented, inputted and recorded data collected through different surveys for further
studying.
Pierce College
General Education
Associates Degree
Studies not complete
January 09 – Present
Academy of Health Sciences
Certificate
Basic Life Savings Certificate
HIPPA Training Completion Certificate
Ft. Sam Houston, TX
General training
Tripler Army Medical Center, HI
Hospital training
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Ivelisse Acevedo Resume
October 2008- April 2009
North Hardin High School
High School Diploma
General Education
Radcliff, KY
August 2004- May 2008
• Certificate of Completion as a surgical technician; cross trained in central materials services and
surgical procedures.
• Computer-literate and proficient in various applications such as Microsoft word, Excel, power
point, IMPRESS, Black tie, S3 logging and scanning systems.
• Detail-oriented and observant with strong organizational, time management, and follow through
skills.
• Personable, hardworking, and reliable; work quickly, calmly and efficiently under stressful
circumstances.
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Ivelisse Acevedo Resume
• Energetic performer consistently cited for unbridled passion for work, sunny disposition, and
upbeat positive attitude.
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