High School Help Desk
Resume:
Brittany Artina Neal
**** *** ** *** ***. East
Wilson, NC 27893
**************@*****.***
Objective
Willing to apply for the IT help desk post in reputed organization to apply my skills. For example:
Troubleshoot, research, diagnose, document and resolve technical issues surrounding Windows 7,
Windows 2010 Professional, MS Office, e-mail, Internet connections and hardware/peripherals.
Qualifications
IT help desk workers handle technical issues reported by technology consumers, investigate the problems
and try to correct them. Help desk workers answer questions over the phone and via the Internet and may
also provide in-person support. In general, they help people use technology effectively and ensure that
computer systems maintain an operational, steady and secure state. The U.S. Department of Labor
classified these workers as computer support specialists. Customers often ask for my help creating a
helpdesk job description for internal postings or job board advertisements. This was initially a very nuts
& bolts type of listing to attract qualified people that are interested in IT. However, over time it became
clear that we were getting more qualified responses by making the helpdesk posting a little more generic.
We have found that people that believe they are qualified to work elsewhere do not take well to helpdesk
positions. These individuals look at their time on the L1 helpdesk as paying their dues while they wait for
a different internal or external position. Often these workers would not stay very long and would be fairly
unreliable as they wait out there new job elsewhere. To avoid these conflicts, I created a helpdesk job
description and job ad that would speak to people that new a lot about computers, but were not
necessarily qualified for a job within IT. These workers require a little extra training up front, but they
tend to be absolutely ecstatic that they have a job within IT. They work harder, are more dependable, and
are genuinely happy with their job and responsibilities. The eagerness to learn and succeed in the
helpdesk role more than makes up for their lack of experience or formal IT training.
Windows XP and Windows 7
Microsoft Office
Basic Network Troubleshooting Skills
Education
Beddingfield High School
August 2005-June 2009
General Studies
High School Diploma
Wilson Community College
August 2011-May 2012
Computer Technology Information-2 years college
Awards
Academic Awards Outstanding Computer Applications 1
Work Experience
May 2013- September 2013
Diversified Opportunities Inc.-Trainee
1010 Herring Ave.
Wilson, NC 27893
Duties: Bulk Mailing, Hand Assembly Packaging, Packing, Shipping, Mail Pieces Assembly, Inspection,
and Order Fulfillment
Completed Training
References
Frances Rampey, Instructor - Computer Information Technology Cynthia Parker
Wilson Community College. VR Counselor
902 Herring Ave, VR Division
Wilson, NC 27893 306 Nash St.
252-***-**** Wilson, NC 27893
Rose McDaris, Job Coach
Diversified Opportunities Inc.
1010 Herring Ave.
Wilson, NC 27893
Computer Skills
Microsoft Access.
SQL
Also have knowledge of Oracle.
Able to learn new technologies.
Emphasize on your achievements and contributions.
Set up workstations and laptops for new employees; configured systems, ensured network connectivity
and installed and tested hardware and software.
Abilities:
Able to get adapted the new technologies as fast as possible
Able to create new technologies with the help of presented technologies
Able to do work as assigned
Able to process data on computer as fast as possible
Contact this candidate