Customer Service Office

MANDY MCFARLAND

**** ****** *****, *** *******, TX 78247 C: 210-***-****

********************@*****.***

Summary

Energetic, results-oriented team-player eager to bring

strong administrative skills to a

growing company in need of top-level support.

Highlights

Strong organizational skills Inventory control

familiarity

Sharp problem solver Customer service expert

Large cash/check deposits expert Invoice processing

Attention to detail Adaptive team player

Time management Opening/closing procedures

Self-starter Microsoft Office proficiency

Excel spreadsheets

Experience

Title Clerk / Office Assistant Mar 2010 to Current

Autoland - San Antonio, Texas

Title transfers. Title paper work placing liens, and

prepare all paperwork for tax office .

Preparing drafts, office memos, filing documents. Maintain

inventory, ordering office

supplies and car parts. Record on daily basis all incoming

checks received, stamp deposits,

make daily deposits. Maintain confidentiality of all

written and verbal information. Assist

with creating, numbering and filing updating files. Typing

forms, labels and envelopes.

Processing payments, log payments, cash handling. Problem

solving focused approach to

resolve any issues. Assist with purchases at auctions.

Answer inquiries and request for

assistance via email,and phone.

Reservations Agent / Manifest May 2010 to Jun 2012

Wyndham Vacation Resorts - San Antonio, Texas

Clerical support includes preparation of admission,

orientation, and new hire packets.

Monitoring and ordering supplies. Inventory forms, special

projects, filing, copying.

Communicate with other departments on anything that is

changing or any issues that need to

be handled. Running reports for brokers. Daily occupancy

reports. General office duties

faxing, filing and record keeping. Answering all incoming

calls, and directing them to

appropriate departments. Help guest with directions,

ticket prices, and account information.

Creating new accounts. Make deposits .Correct changes to

accounts, and fix mistakes.

Customer Service Rep Dec 2009 to Mar 2010

Santa Barbara Bank & Trust - San Diego, CA

General office duties. Solving customer inquires, and

request for assistance. Perform

correspondence via email and phone. Processing documents.

Update accounts. Run daily

reports. Answer 80- 100 calls daily.

Education

Certificate, Phlebotomy 2009

Kaplan College - Vista, CA, USA

High School Diploma, General 1997

Mt Miguel High - Spring Valley, CA, USA

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