Customer Service Sales

Carteka Bell

**** ** **** ** ******: 786-***-****

West Park, Florida 33023 E-mail: **************@******.***

Profile

More than 3 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.

Possess solid computer skills.

Excellent working knowledge using Microsoft Excel, Microsoft Outlook, and Microsoft Word

Ability to train, motivate, and supervise customer service employees.

A team player, acknowledged as “Total Quality Customer Service Professional.

Employment

W Shoes, Plantation, FL 11/2013- 12/2013

Sales Associate

Provided in store help to customers

Resolved customers problems quickly

Keeping work area tidy

Macy’s, Plantation, FL 10/2011-Present

Recovery Support Team

Provided in store help to customers

Resolved customers problems quickly

Keeping work area tidy

Safe Security Solutions, Hollywood, FL 03/2013- 010/2013

Customer Service Representative

Making outbound phone calls

Promoting a security system to homeowners

Phone sales

The Children’s Place, Sunrise, FL 10/2009- 12/2011

Cashier/Stock Associate

Provided help to customers in-store and over the phone

Quickly and effectively solve customer challenges.

Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

Replenish sales floor

Receiving and unpacking shipment

Education

Miami Northwestern Senior High School, Miami, FL

Diploma: 06/2008

Brown Mackie College, Miramar, Fl

Present

References Furnished Upon Request

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