Customer Service Manager

William C. Shuler

*** ******** ** ********* ****, PA 17403 717-***-****

********@****.***

Ob jec t i ve

• To secure a position with a well-established organization with a stable

environment that will lead to a lasting relationship in the Information

Technology field.

P r o f ess io n a l E x p e r i e n c e

SALON CENTR IC, M anchester, PA

Forklift Operator, 05/13 – Present

Picker/Forklift Operator. Main responsibilities include…(by getting

p roducts that are in higher places/pick products then ship them out to

t he customers)

WELLSPAN, York, PA

Food Service Worker, 09/12 – 05/13

Food Service Worker. Main responsibilities include…(prep up food for

patience and workers at the hospital, worked behind the grill, operate

t he cash register)

GA ME STOP, York, PA

Senior Game Advisor, 10/08 - 09/12

Primary focus of position was the game advisor to the senior game advisor.

M ain responsibili ties include…(selling products to customers,

customer service)

Team Leader as Shift Manager. Main responsibili ties of this position

i nclude count, balance and reconcile daily business t ransactions totals

and record information into the POS system.

WI LKES ENG I N U I TY, H anover, PA

I T Shipping and Receiving Manager, 06/08 - 02/09

Main responsibili ties include upgrading office computers (by updating

t heir pc's to up to date hardwares and softwares).

Repair computer hardware in laser cutting machines (replacing

harddrives, t roubleshooting window errors).

Troubleshoot network and computer related issues (working with windows

server 2008, security setups, t roubleshoot any network issues ).

TARGET, York, PA

Flow Team Member, 04/07 - 05/08

As a member of the f low team the main responsibilities include stocking

shelves, unloading t rucks, worked with reconciling overstocked

merchandise in backroom.

Educat ion

HARR ISBURG AREA COM M U N I TY COLLEGE, York, PA 17701

AA Computer Repair Technology 2013

R e l a t e d S k i l ls

Windows OS

Windows Server 2008

L inux

Java

Microsoft Office Suite

Computer Hardware

Databases (Access)

Web Page Design

E xcellent Troubleshooting Skills

Excellent Upgrading and Repair Abili ties

Oral and Writ ten Skills

R e f e r e n c es Av a i l a b l e U p o n R e q u es t

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