Engineer Technical Support

RESUME SHAMSUDHEEN.V.P.

Mobile : 055*******

Experience Summary

More than 3+ years of experience in Technical Support, Implementation,

Personal Details

Integrating & Troubleshooting in Windows environment.

Date of Birth

Objective

31th May 1984

A challenging position in Technical Support, which provides me an

opportunity to provide the best of services to the Company and at the same

Nationality

time, will give me a chance to update myself with the latest developments in

Indian

System & Networking Technologies

Passport Details

No: F3253429

Skill Set

Place of Issue : Calicut

Operating Systems: installing and configuring all OS.

(25/04/2005 24/04/2015) •

Windows 98/2000/XP/2003/server/vista/windows 7 & Linux.

•

Visa status: professional(noc) Networking: Configuration of Network Cards, Modems, Hubs,

•

LAN.Server installation.

Administration of DHCP, DNS, Knowledge of TCP/IP, FTP,

•

• HTTP SMTP, POP3.

Marital Status

Create ROAMING PROFILE, Installation of AD,

•

Single

Group Policy, Backup creating & restoring.

Creating and managing User accounts. Troubleshooting user

•

Religion & Caste

access permissions

Islam Muslim

Knowledge of Disk Quotas. Administration of User Accounts.

•

Languages Known

Network Services Configuration.

•

English, Hindi,

Malayalam. Create and manage exchange mail server,

•

Mail configuration, Ms Outlook Settings, mail backup.

•

IP camera settings, IP printer configuring.

•

DRIVING LICENSE

Create share folder, access permissions, and managing network

•

U.A.E LICENSE connections.

NO.819747 Create& managing peer to peer, workgroup domain network

•

Issued date:17/09/2008 connections.

Expiry date:16/09/2018

• Wi Fi connection configuring& all type network cabling.

Desktop Area Of Knowledge

Virus protection and removal. Application Troubleshooting. Internet

Connection Problems.

Printing Problems. Software Installation Issues. System Performance

Issues.

Hardware Configurations. Installation And Configurations Of:

Al l kind Of software.

**********@*******.***

WORKING EXPERIENCE

1.NETLABS.PVT (From January 2007 to November 2007 )

(KANNUR, INDIA)

Designation: hardware and networking

Responsibilities:

Carrying out day to day duties of Hardware & Network engineer in order to ensure the smooth and efficient running of

hardware, software and network.

Analyzing of PCs failure, install, add, test, troubleshoot, repair PCs.

LAN, WAN & Wi Fi Implementation and Trouble shooting.

Planning, designing, implementing, administering, troubleshooting and supporting MS Windows 2000/2003 Based

Network Infrastructure and Active directory Services.

Installation and configuration of Exchange 2000/2003 servers.

Maintaining Backups of System State Data and Restore.

Configuration of LAN & WAN Protocols.

Installation & Administration of Microsoft Windows Operating Systems.

Device Driver Installation, Device Configuration and Trouble Shooting Skills on the Microsoft Windows Operating

Systems.

2. AL JASSIM DIGITAL. L.L.C

Hamadan street, Abu Dhabi. as on 24/03/08 2011

Designation: system administrator & hardware technician

Responsibilities

Installation of Operating System on different hardware platform.

•

Trouble shooting of different Operating Systems & hard ware components

•

Troubleshooting User's Problems. Installing and configuring, LAN printers.

•

Installing and configuring Network Cards, Modems, Hub, and Scanners etc.

•

Configuring Windows 2000/2003 User accounts, file permissions, User’s Quota,

•

Disk Management etc. Supporting IT infrastructure and resolve day to day problems.

Managing Users, Group accounts and Group policies.

•

Educational Background

B com(bachelor of commerce)

IT QUALIFICATIONS

HARDWARE & NETWORKING

MCSE,(2003, certified)

MCITP & MSCE 20012 completed

OTHER

MS OFFICE ( word,excel, power point)

TALLY( accounting software 9.0)

Internet knowledge.

Contact this candidate