yamini resume

CURRICULUM VITAE

YAMINI.K NO.**/** MS NADIU STREET

Mobile : 967-***-**** OLDWASHERMENPET

Email: ************@*****.*** CHENNAI-600021

Objective

Seeking a challenging position that will enable me to utilize and expand my skills and

abilities in financial services and telecommunications domain.

Job Experience

Sulekha.com new media Pvt May 2013 to till

User support executive

Job Profile

Ad posting,ad editing,and ad activation

Firstsource Solution Ltd April 2010 to june 2011

Senior Customer Support Associate

Job Profile

Handling escalation calls from customer complaints and issues.

Achieved daily, weekly and monthly targets specified in the process.

Conveying the updates to the team with regards to the process.

Resolve customer complaints and diffuse tension to ensure customer retention efficiently

and professionally.

Handled assignments with an open, cooperative, positive and team-oriented attitude.

Maintained excellent customer service level

Just dial public LTD June2011to feb2013

Telemarketing Executive

Job Profile:

Out bound sales

Achievements:

Identified to handle Escalation Calls from Retention Teams.

Identified to be in the pilot team of the Platinum Retentions process (High Value

Customers).

Rewarded by the clients as one of the top three performers in Retentions process.

Consistently achieved all the targets in the process.

Consistently rated as EE performer.

Educational Qualification:

Diploma in computer engg

CNPT College

Technical Qualification:

Computer Knowledge:

MS Office, Excel, power point

Computer language :

C.JAVA

Computer programming :

Dot net,

Personal Details

Father’s Name : Mr. Kandasamy

Date of Birth : 29-5-1991

Nationality : Indian

Marital Status : Single

Sex : Female

Languages Known : English, Tamil

PassportNo :J4715892

Passportdateofexpiry :14-04-2021

last Organization: :Sulekha.com

Current Designation: :User support executive

Qualification: :DCE

Total Yrs of Exp :3y6m

Current CTC :16500

Expected CTC :185**-*****

Current location :Chennai

Place : Chennai K. YAMINI

Date :

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