Customer Service Manager

Profile

I am a hard-working individual who strives to be the best, with a strong history of promotion. I have invaluable experience in the workplace with a proven track record of success. This success will be worthwhile to any organization looking to hire a proven leader. I am very proud of my experience and believe that I will prove most valuable to any organization.

Experience

Operations Manager, Amcell/wireless llc, Gaithersburg MD 2006-2008

Originally hired as a store manager. Promoted to Store operations manager for the Baltimore and Washington DC area. Responsible for ordering and merchandising needs. Maintained day-to-day operations for several locations. Responsible for inventory levels. Down trained associates in sales techniques and customer service and retention. Collaborated with HR teams and national operations to maintain a positive company atmosphere leading to consistent increases in sales.

Electronics lead, sears, gaithersburg, md 2004-2006

Originally hired as a commissioned sales associate. Maintained customer relations on the front end. Day to day operations of the consumer electronics department. Worked to discover customer needs and wants and provide appropriate customer support. Liaison between management and front end workers. Trained sales associates on proper customer service techniques.

consultant, Self employed, gaithersburg, md 2002-2004

Consulted small businesses in employee relations. Worked with businesses on reducing costly turnover. Assisted on creating leadership teams. Assisted in developing management/frontline communications.

general manager, Absolute custom wireless, gaithersburg, md 2000-2002

Day-to-day operations. Responsibility for daily register monies. Handled important customer credit issues. Suggested new products that increased earnings. Increased activations almost 7x. Maintained customer relations.

Education

2011 - 2013 University of Maryland, Baltimore County B.A. in Psychology, Minor in history

2008 - 2011 Montgomery College Psychology, Graduated 2011 with Associates Degree

Member of the Golden Key Honour Society, Phi Theta Kappa, Member of the Renaissance Scholars, Graduated with honors.

Skills

Technological skills including but not limited to Mac and PC, Microsoft Office, Blackberry, Windows Mobile, iOS, and Android. Excellent communication skills with leadership qualities. Success at building teams and maintaining quality work. Experience working in diverse situations. Skilled and trained in recognizing cultural differences. Trained in customer front-end relations. Skilled in presentations and training.

Volunteer work

Montgomery County Public Schools - In-class volunteer: Worked with children with disabilities including autism.

Special Olympics - Event volunteer for the Night of Tree fundraising event.

References available upon request

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