Customer Service Representative

JOSEPH SMITH

PHONE 317-***-****•EMAIL: ********@*********.***

OBJECTIVE

To obtain a position in an administrative support capacity, which will utilize my data entry and organizational skills

as well as my commitment to superb customer service and customer relations.

WORK EXPERIENCE

10/2009 to 02/2013 Anthem Blue Cross Blue Shield Indianapolis, IN

Customer Care Advocate

• Answer incoming member calls in a call center environment (50 100 calls a day)

• Complete inventory worksheets in a timely manner

• Ability to work independently with little to no supervision

• Research and resolve issues using resource paths without overhead approval for 30+ accounts

10/2006 to 04/2009 Accommodata Inc. Indianapolis, IN

Customer Service Representative

• Full service direct mailing production to meet the needs of direct marketers.

• Manage specific clients that salesperson designates.

• Work as both a team and an individual to meet daily production goals.

11/2005 to 10/2006 Spherion Indianapolis, IN

Staffing Coordinator/Part Time On Site Manager

• Work in a very fast paced environment

• Committed to recruiting and staffing excellence in every employee

• The ability to educated and give personal orientations to new employees.

• Handle high volume of in bound and out bound calls from/to clients and job seekers

03/2005 to 11/2005 Benefit Resources, Inc. Beech Grove, IN

Staffing Coordinator

• Fulfilled employers staffing needs with the right amount of people with the correct qualifications for job

positioning

• Interviewed individuals for employment

• Handling high volume calls both in bound and out bound from/to clients and other business partners.

03/2004 to 12/2004 A Care Free Lawn Indianapolis, IN

Landscaping

• Completed landscaping duties efficiently with minimal to no supervision

• Working in all landscaping services including lawn care, lawn maintenance, design/build, irrigation, lighting and snow

removal.

• Bring to every client a wealth of experience, integrity, a commitment to quality, and a proven track record of customer

satisfaction.

10/2001 to 01/2004 Design Video Communications Indianapolis, IN

Customer Service Representative and Receptionist

• Responsible for quoting and order entry for audio/video replications artwork and packaging

• Very proficient in Microsoft Office, Excel and Outlook

• Worked directly with sales representatives and upper management

• Managed accounts after initial contact was made by salesperson

• Responsible for answering a 7 line switchboard and assisted customers in the front lobby for a high volume

audio/video duplication company

10/1999 to 10/2001 Design Video Communications Indianapolis, IN

Clean room Technician/Quality Control

• Maintained a dust free environment while loading VHS cassettes

• Verified the shipment of products going to customer was completed accurately and efficiently

EDUCATION

1995 1999 Beech Grove High School Beech Grove, IN

High School Diploma

• Complete extensive coursework in Computer Applications and Business Courses.

2009 Current Ivy Tech Community College Indianapolis, IN

• Working on Computer Securities Associate Degree

PROFESSIONAL PROFILE

• Highly dedicated with a positive attitude

• Able to handle multiple assignments under high pressure and consistently meet deadlines.

• Have excellent written, oral, and interpersonal communications skills.

• Computer skills include Microsoft Excel, Word, Access, and Office.

• And Power Point, Also Word Perfect and Lotus Notes.

Contact this candidate