Project Manager
Resume:
Mel S. Marcus ***** NW **th Street • Coral Springs, FL
33076
**********@*****.***
PMI# 1528933
Professional Summary:
• Conducted and provided documentation for deliverables on gap analysis and/or gather high level requirements for new solution
functionally.
Identified and documented requirements and coordinated testing, productions, scheduling and other
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actions between technical and operational units assists in reviewing and analyzing problems to determine
solutions or enhance system performance
• Performed as the project manager for overall program launch.
• Led cross-functional planning for core team focused on new product delivery and business development initiatives with
budgetary responsibility.
• Aligned team members on project goals and deliverables.
• Drove development of the “integrated development plan” that aligns project tactics with overall project strategy and budget.
• Worked with team members to address issues and risks associated with achieving deliverables on time.
Consulted with appropriate operations and applications staff to identify and document needs for reports or
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other production requirements; provided assistance in identifying available services and provided
coordination between users and information technology staff
• Monitored daily team and ensured completion of activities according to the endorsed development plan and according to goals.
• Managed and facilitated meetings, ensured appropriate agendas that enable key discussions and decisions within the team.
Prepared meeting minutes and follow-up action items.
• Participated in strategic discussions, drove scenario discussion and trade-offs (time, cost, and quality).
• Worked with core team to prepare and deliver presentations.
• Interacted with other departments and key decision makers.
• Prepared and updated key project documentation to enable communication of accurate project information to broader
organization.
• Facilitated cross-functional conflict and issued resolution.
• Led and documented risk management within project team and serve as a project advocate within the organization.
Provided training and assistance to users on various types of software and hardware, coordinated support
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from technical staff when problems require additional analysis or assistance
Skills/Qualifications:
• Project management, Process improvement, Management Proficiency, Planning, Performance management, Verbal
Communication, Strong understanding of business requirements and financial acumen.
• Over 10 years of project management.
• Successful results in managing multiple product development projects.
• Demonstrated success as a strong strategic thinker, a solid organizer and an excellent communicator to numerous audiences,
including senior management and internal/external customers.
• Expert knowledge of MS Project, Excel, MS Visio, and PowerPoint.
Professional Experience:
AIDS Healthcare Foundation Senior Manager – IT Pharmacy Nov. 2013 – Present
Operations
Serve as liaison between IT and Pharmacy division.
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Lead and create overall strategy and plans in migration of MOMS IT systems to the new technical
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environment.
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Reporting to the Associate Chief Information Officer, play lead role with application, database
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management, reporting, interpretation and analysis, and presentations, in support of various performance
improvement efforts for the IT Pharmacy system.
Manage Production support of IT Pharmacy Application system.
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Manage the enhancements of the current IT Pharmacy system.
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Manage the local IT Pharmacy database.
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Coordinate with Data Team / Network team for data conversion.
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Work with Pharmacy team for all pharmacy acquisition.
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Identify and / or implement cost savings opportunities throughout the entire area to manage.
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Organize, lead, motivate and develop a professional team of IT staff within the special project team.
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Manage and report various project/ operations statuses and strategies.
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Manage budgets for all special projects.
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Develop a plan for special projects in global locations.
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FirstService Residential, Inc. Technology Solutions Manager(Project Oct. 2010 – Nov. 2013
Manager)
• Responsible to create and mediate a stakeholder forum to discuss priorities for website enhancements and
communicate the status of multiple enhancements for approximately 3,000 property websites.
• Responsible to create project plans, create functional specifications, perform code review and monitor the
progress of all community website projects being performed by the international outsource team.
• Responsible to organize a research and development team to add enhancements and optimizations for
approximately 3,000 property websites.
• Scrum Master for new and existing projects.
• Projects:
• Community Website(Scrum Master for New Project):
• Navigation: A UI redesign of the 250 dynamic web pages for more efficient navigation
• CMS Framework: Refactor the Community Website to sit on a CMS framework.
• Database Replication to Local Server: Design a new data layer that will point to a new
MSSQL database on a local server that will replicate with multiple database servers in
order to enhance the website speed.
• Community Mobile Website Functionality Enhancements (ongoing): This project serves to create a
better user experience with useful features geared towards the resident.
• This project utilized 2 in-house senior developers, 2 outsourced senior developers, 1 QA
professional.
• The duration of this project is estimated to be 4 months.
• WISDOM - enterprise wide business intelligence and data mining solution.(Scrum Master for
ongoing projects)
• The data warehouse is based on SQL Server 2008r2 database and report servers. Various
ETL packages pull in data from each of our line of business application databases. An SQL
Server Integration Services solution then builds out several multidimensional Analysis
Cubes each designed to aid analysis of different aspects of the business. These cubes are
accessed by business users through three primary user interfaces. First is a web portal
which uses SQL Server Reporting Services to display specific reports and dashboards. The
second is a SharePoint intranet site using performance point to display customizable
dashboards and reports. The final interface is through Excel Power Pivot.
• CloudConnect API Web-service (Scrum Master for ongoing projects, main design project
completed):
• The CloudConnect API is a web-service to allow participating vendors to synchronize data
between services using an API Key similar to the Restful services model.
• This project utilized 1 in-house senior developer
• The duration of this project was 6 months.
• Community Website Redesign (completed): A UI redesign of the 250 dynamic web pages serving 30
property management companies, 3000 properties.
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• This project utilized 2 in-house graphic artists, 2 Outsourced senior developers, 1
outsourced Web Designer, 1 in-house junior developer 1 QA professional.
• The duration of this project was 4 months.
• Community Website Single Sign-on (completed): This allows the resident to log onto the
Community website directly from a participating vendors website without having to log on a second
time. This project was completed by utilizing the CloudConnect WCF services.
• This project utilized 2 in-house senior developers, 1 QA professional.
• The duration of this project was 2 months.
• ConnectMobile IPhone redesign and upgrade(specifications stage): ConnectMobile is an IPhone
application to allow the property managers to enter information through the phone while out of the
office. This project is to upgrade to look of the existing Iphone/IPad application and to add new
features to enhance the property manager.
• The duration of this project is estimated to be a 4 month project(tbd).
• Community Website Conversion from MySQL 4.1 to MSSQL (completed) : Create the ability to
connect the Community Website to multiple databases.
• This project utilized 2 in-house senior developers, 1 QA professional.
• The duration of this project was 2 months.
• Add New Features to the Community Website.
• This project is presently utilizing 2 in-house senior developers, 2 outsourced senior
developers, 2 graphic artists, 1 web designer, 1 QA professional.
• The duration of this project is estimated to be a 8 months.
• Create the ability to connect the API Web services to multiple databases (completed).
• This project utilized 1 in-house senior developer, 1 QA professional.
• The duration of this project was 2 months.
• Designed, developed and implemented a new Vendor SOAP and Restful WCF Web service interface to
allow outside vendors to synchronize data processes using C# and multiple MySQL database.
• Designed, developed and implemented a new Vendor IFrame Web interface to allow outside vendors
sections of the community website to their site. Vendor websites can link into our website seamlessly with a
single sign on.
• Designed and developed a new Vendor Restful WCF Web service interface to allow outside vendors to
synchronize data processes using C# and multiple MySQL database.
• Re-designed the existing Windows Web Services to interact with the IPhone and IPad application, the
processes using C#, MySQL and SQLite databases.
• Consulted and architected the re-design of the Enterprise web application for property management.
• Created the following Timelines, Project Plans and documentation: Vendor Integration and Sync Design,
Business Process Map, Data Model, Functional Design Document, Initial-Deployment Document
Law Firm of Marshall Watson, P.A. Project Manager/Programmer - June 2010 – Sept 2010
Consultant
• Managed 6 developers in India for the ongoing development and maintenance of windows and web services
that interface with outside vendor services for foreclosure processes using C# and a SQL Server 2008
database.
• Re-designed the existing interface applications
• Implemented new project management templates such as Change Requests, Specification Requirements,
Status Report, IT Emergency Contact System, etc...
• Assisted the DBA with the implementation of Team Foundation System to work in conjunction with the
existing SysAid HelpDesk system and replace Source Safe.
• Created process maps and flowcharts detailing the workflow of the interfaces with the Banking vendors as
a reference guide for the IT software integration.
Chen Medical Centers, Inc. Software Engineer - Consultant August 2009 – June 2010
• Developed an application to monitor and control the patient traffic in multiple medical clinics using C# and
a SQL Server 2008 database.
• Developed an application for the doctors to monitor their daily patient load.
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• Created a Windows Report application for Operations using C# and a SQL Server 2008 database and SQL
Server Reporting Services Viewer to be able to dynamically select the report and parameters, and open
them without having to use a web server and IIS.
• Created a Windows Dashboard showing the Key Performance Indicators in order for the business to gain
profit through efficiency. Since the Patient Traffic Controller and the Business dashboard was
implemented, ROI for the business was that the patient wait time improved 30 percent and the physicians
where able to see more patients in a day, creating more business for the clinic.
• Implemented documentation for the IT department for present and future projects and maintenance.
Documentation included, Project Charters, Design Specifications, Roles and Permissions Matrix.
Scarborough Research, Inc. Senior Programmer - Consultant March 2008 – April 2009
• Mentored 6 junior programmers while converting a DOTNETNUKE intranet site to an ASP.NET 3.5,
nested master pages, AJAX intranet site to manipulate and review data of survey respondents. Also
assisted in converting the existing windows applications into web applications.
• Created a nested master pages template so that all programmers can dynamically add their project into the
main project.
• Created custom extended controls to add standardized functionality using the AJAX toolkits
• Created Dynamic menus to avoid recompiling when a new project is placed into the main project.
• Created a Windows Service to monitor requests for printing and distribute to various printers. Also
created a Windows Service to dynamically monitor FTP files and redistribute into the proper network
folders. The files were then loaded into the proper databases.
Restaurant Net Profit, Inc. Project Manager - March 2006 – Jan 2008
Business Analyst \Programmer
Responsible for the coordination and completion of several projects from a project management and a
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release management perspective simultaneously.
Set deadlines, assigned responsibilities, and monitored and summarized progress of project.
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Responsible for gathering and analyzing business requirements, documentation and completion of all
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project
phases from design, development, and testing (system integration, user acceptance) to deployment.
Re-designed, worked as Senior Programmer/Architect on the redesign and re-programming of the Point of
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Sale
application for Restaurant Table Management system and the Over The Counter/Delivery/Take Out
system.
Boca Developers, Inc. Project Manager - Oct 2004 – Feb 2006
Business Analyst
Worked several projects from a project management and a release management perspective
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simultaneously.
Identified and managed project details (e.g., scope, objectives, risks, costs, benefits, resources, and
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proposed solutions).
Maintained complex project schedule, and forecasted for designated projects.
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Directed and monitored all activities for large, high risk, major technology-based projects from initiation
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to delivery.
Projects were at an enterprise level, crossing channels and applications.
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Worked with business to develop technology concepts, requirements, design alternatives, project schedules,
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and costs for new systems initiatives.
Worked with users to understand problems, focused on bringing issues to resolution, and escalated as
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necessary to meet timelines.
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Facilitated business and systems analysis as related to project scope. Provided consistent and
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comprehensive status reports, project updates, and ongoing cost analyses, significant issue management
and resolution, communication across business lines and technology management.
Facilitated meetings, created/analyzed project plans, provided communication and directed project teams.
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Prioritized workload and handled multiple tasks simultaneously.
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• Created process maps and flowcharts detailing the standard practices of Construction Management as a
reference guide for the IT software integration.
• Trained the Real Estate Sales and Marketing staff in using the Pivotal Customer Relations Management
Software. Pivotal Homebuilder is an integrated solution suite including Lead Management, Sales
Automation and Customer Care.
• Supervised the enhancement requirements for the Spitfire document auditing system, administered all
security issues and trained the users in the functionality of Spitfire. Served as the liaison between the
Construction Department and the IT Department for the implementation for the software integration
between the Spitfire Document Auditing System, Solomon Accounting System, Pivotal Customer Relations
Management Software and SharePoint. Spitfire's fully integrated system consolidates strategic
information into a seamless solution including project management, job costing, accounting management,
and Watchdog Alert system.
• Architected and implemented the security roles and capabilities for the Spitfire Document auditing system.
• Architected operational procedures and created documentation for the proper use of the Spitfire system.
• Created multiple reports using Crystal Reports 10 and Microsoft SQL Reporting Services through
ADO.NET and uses data processing extensions to retrieve data for reports . Created reports to be
published to the Report Server using Microsoft design tools that use Report Definition Language (RDL), an
XML-based industry standard used to define reports.
• Administered SharePoint as a document repository for version control to replace saving files onto a
network drive. Defined the process to link SharePoint documents to Spitfire. Trained the users on how to
integrate the SharePoint documents into the Spitfire Document Auditing system.
Bayview Financial Group, Inc. Web/Application - Jun 2002 – Mar 2004
Interbay Funding
Crystal Reports Developer
• Created an automated FTP / HyperTerminal Application to receive files from First American and Bank.
The application was created using Visual Basic 6.0.
• Loan Service Administration for the Interlinq third party application for the Mortgage industry using SQL
Server 2000, Access and Oracle databases, and Crystal Reports Developer.
• Maintained Intranet/ Internet Sites – using ASP, HTML, DHTML, FrontPage 2000, Dreamweaver
UltraDev, Crystal Reports 8.5, getting data from SQL Server 2000, Visual Basic 6.0/VBScript/Jscript,
ODBC, ADO and DLL development.
EDUCATION:
Master Certificate in Project Management (PMP® Certification).
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Associate of Science in Computer Programming (Honors Degree)
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Keiser College, Fort Lauderdale, Florida
• Certified by Seagate in Crystal Reports 7.0
• Certified by Florida Atlantic University in Construction Management
Construction Business Management
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OSHA 10-hour Construction Health and Safety Seminar
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Estimating and Project Management
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Construction Financial Management and Computer Applications
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Strategic Planning and Marketing for the Construction Trades
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Project Management Tools and Expertise:
Specifications and Work Definitions
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Work definition and planning, activity sequencing, estimating, budgeting.
Proposals & Procurement
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Acquisition planning, source identification and selection, contract negotiation and administration, and
contract closure, within the context of the buyer-seller relationship.
Project Schedules
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Project scope management, time management, and cost management.
Managing People and Communications
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Organize and manage a productive and cohesive team. Define roles and responsibilities, staff
acquisition, team performance, conflict management, and concepts such as leadership, power, and
motivation, effective listening, performance reporting, and managing stakeholders and project issues.
Business Workflows
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Creating workflows allow businesses to better comprehend their current needs and to establish future
goals, and also help the programmers better understand the needs of the department and/or company.
MS Project
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MS Visio
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Team Foundation Server
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Member of the Project Management Institute
Programming Languages/Skills
Visual Basic.Net XML SQL Server 2005/2008 Crystal Reports 10
ASP.Net HTML MySQL SSRS
AJAX VBScript SQLite WCF Services 3.5/4.0
C# Jscript Active Reports
XSLT
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