Customer Service Manager
Resume:
Ethan Howell
**** ****** ******* ***. *** # ***
Casselberry, FL 32707
www.EthanHowell.com
********@*****.***
CAREER To obtain a helpdesk or field position in the Information Technology industry while using my vast skills and
knowledge to provide excellent customer service and prompt solutions.
OBJECTIVES
SKILLS & CompTIA A+ Certified Technician
ABILITIES Years of computer and networking experience
Type 70+ words per minute
Microsoft Certified Advisor. (Windows 7 and 8)
Proficient in Microsoft Office applications. (Word, Excel, PowerPoint and Publisher)
Customer service orientated professionalism
Business and department management skills
Quick to learn new concepts and duties in any work environment
Self-motivated to learn more and earn more certifications within the IT industry
EXPERIENCE TEAM SALES SUPERVISOR, STAPLES INC.
November 2009 to November 2013
Over the course of four years at Staples, I had many responsibilities and duties. I was the department lead of
both technology repair and consumer electronic sales. I was certified by Staples for on-site and in-store
computer repair. My duties included but were not limited to, overseeing a team of associate, coaching and
training on repair, customer service and selling. Maintaining manager on duty status in the absence of
others, verifying and counting large cash deposits, enforcing code of conduct and policies, making budgets
and action plans to help the technology repair department grow. Maintained top 90th percentile in Customer
Satisfaction Assessment Tests company-wide. Sustained store displays and utilized product placement in
order to effectively reach the target market. Updated our order management system daily with accurate
notes on all repairs being done and their current status. Surpassed selling goals by building rapport with
customers in order to attach more products and services to sales which in turn lead to repeat customers.
Promoted multiple times within first two years with the company. Recognized as employee of the month
three times by separate managers. Worked with other store managers to ensure the success of the store as a
whole.
CREW MEMBER, AMC ENTERTAINMENT INC.
November 2007 to May 2008
As a crew member at AMC, I was responsible for cleaning theaters, selling and upselling concession items
and maintaining a safe environment. I had fast transaction times and excellent customer feedback.
EDUCATION & RIVERVIEW HIGH SCHOOL - SARASOTA, FL
CERTIFICATI 2006 – 2010 Received high school diploma.
ONS Passed many “Project Lead the Way” engineering classes which included Digital Electronics, Computer
Integrated Manufacturing, Introduction to Engineering Design, Principles of Engineering, Civil Engineering
and Architecture and Aerospace Engineering. www.PLTW.org
COMPTIA A+ CERTIFIED – ORLANDO, FL
Earned December 2013 and valid for at least three years.
This exam covers maintenance and configuration of PCs, mobile devices, laptops, operating systems and
printers as well as operational procedures such as safety and proper documentation.
KEN WOLBERT
REFERENCE
General Manager, Staples Inc.
Cell: 941-***-****
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