Administrative Assistant Customer Service
Resume:
Professional Summary
Organized Administrative Assistant with over 10 years experience in a fast paced business setting. Basic skills in Microsoft Office Suite,
Telephone systems, and Database. Excellent listening skills, oral and written communication. Comfortable interacting with people of all
levels in an organization and the general public. Self motivated and able to work independently, requiring minimal supervision.
Work Experience
Receptionist-Administrative Assistant
2/2010 – Present CBIZ MHM, LLC - BETHESDA, MD
Responsible for providing superior customer service by professionally answering all incoming telephone calls and general email
inquiries; meeting and greeting clients and vendors
Utilize the paging system upon request
Order and maintain office supplies
Schedule front desk coverage
Log tax returns into the database (GO FILE SYSTEMS)
Process incoming checks (A/R)
Manage the conference room and meeting space schedule in Outlook
Maintain the employee communications list, and notify staff members of employee absences
Accept deliveries, prepare FedEx and USPS packages to be mailed, schedule courier services, and assist with bulk mailings,
research projects, monthly billing invoices and statements
Assist with and plan catered luncheons, fundraising events, and staff outings
Utilize the postage machine, file, scan, copy, and perform other tasks as assigned
Client Services Representative/Site License Sales Manager
1/2007 – 6/2009 ACCESS INTELLIGENCE, LLC - ROCKVILLE, MD
Took inbound calls from clients (Domestic and International) inquiring about the status of their account, desiring product
information, wishing to place an order for newsletters and books, make an address change, and make credit card payments
Resolved client concerns, overcoming their objections, and all other client based issues
Utilized the company database daily to access client’s accounts and other relevant information
Placed outbound calls and communicated with clients via electronic mail, fax, and U.S. Postal mail regarding subscription
renewals
Worked with the Production Department to ensure the timely delivery of article reprints
Editorial Coordinator/Admin/Receptionist
10/2002 – 7/2005 AMERICAN GASTROENTEROLOGICAL ASSOCIATION - BETHESDA, MD
Assisted with various administrative tasks in the Publications Department including utilizing a web based tracking system
Scheduled teleconferences
Distributed all mail and faxes
Responded to inquiries via email and telephone
Ordered office supplies
Operated a multi-line switch board
Screened telephone calls, filtered internet email, greeted clients and visitors
Receptionist-Call Center Representative
7/1995 - 9/2001 AMERICAN COLLEGIATE MARKETING - OKEMOS, MI
Greeted visitors
Operated multi-line telephone and paging system
Screened calls
Completed various projects as assigned by staff members along with many other basic administrative duties.
Processed magazine orders and credit card payments, and updated account information as necessary
Education
9/2001 – 6/2002 Davenport University, Lansing, Michigan
Karen Y. Garner
13539 Ambassador Drive
Germantown, MD 20874
***************@*******.***
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