Customer Service Rep

Shatoyia A. Ross

**** **** ******** ***

Albany, Georgia 31707

Home 229-***-**** 229-***-****

acbx36@r.postjobfree.com

An interesting position with a growing company that will

allow me to use my diverse work experience for company

growth and success.

Work Experience

Pack out/shipping

Tyson Food Inc Dawson, GA June 2010-current

*Check quality of product before packing

*Used PT scanner to log product for shipping

*Packed product for shipping

*Assembled material for packing

Packer

Interstate Warehouse Albany, GA Aug 2006-May 2010

*Build and setup product display

*Used wrap machine to prepare for shipping

*Inspect pallet before shipping

*Work on assembly line to prepare orders

Customer Service Rep

AT&T Call Center Albany, GA May 2004- Aug 2006

*Took inbound customer calls inside a call center

*Created accounts and placed new orders for customers

*Assisted customers with lost, missing, and damaged

orders

*Processed refunds, store credits and replacement orders

*Responded to inbound customer emails

Education

Associate in Business Administration

University of Phoenix - Jacksonville, FL

Aug. 2013 - Current

Diploma in Cosmetology

Albany Technical College - Albany, GA

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