Customer Service Sales
Resume:
Diane Eyler
Woodsboro, MD
Home: 301-***-**** Mobile: 843-***-****
*****.*****@*****.***
Objective:
Desire a position within a dynamic organization where I can offer and utilize my professional outlook, customer
service orientation, stress tolerance and the ability to coordinate the efforts of the front desk with the company's staff.
Transferable Skills & Experience:
• Reliable and hardworking professional with 18 years’ experience in performing tier-one duties. Possess
practical approach and perseverance to ensure excellence in customer services.
• Excellent communication skills along with a proven ability to manage project completion in a time-efficient
manner
• Provide prompt and courteous customer service
• Work independently and within a team environment
• Organize, prioritize, and complete multiple tasks efficiently
• Establish goals and work toward achievement
• Strong and effective spoken and written English communication
• Follow verbal and written instructions and give attention to detail
• Analyze and interpret data and easily learn new concepts, etc.
• Proficiency in typing and data entry, and Microsoft Office Products
• Available for additional work hours as needed
Work History:
Intertech Security- Frederick, MD July 2012- Present Project/Sales
Coordinator
Intertech Security is an independent systems integrator that designs, installs, and maintains customized electronic
security systems for new construction and commercial projects
Essential duties and responsibilities:
• Provide administrative support and assistance to the VP of Operations, branch sales managers and engineers
in order to meet company goals
• Coordinate, order, and confirm delivery of materials, office supplies and equipment
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Diane Eyler
Woodsboro, MD
Home: 301-***-**** Mobile: 843-***-****
*****.*****@*****.***
• Process change orders in timely manner to guarantee deadline of contract work
• Review, prepare, submit and track RFP (request for proposals) for both private and government contract jobs
• Interact with client and vendor as needed to finalize order requests
• Investigate order discrepancies with vendors, and resolve other customer satisfaction issues to assist branch
office team in resolution
• Complete any projects assigned by Sales Managers including, but not limited to, weekly and monthly reports,
power point presentations, data entry, business correspondence, mailings and other administrative functions
that may arise, as staffing and business evolution dictate
• Maintain project files, contract accounts, databases, spreadsheets, and project status documents
• Upholds the security and confidentiality of any documentation and electronic data within my area of
responsibility
• Internet research and marketing duties
• Acts and decides independently within area of responsibility
• Displays expense and cost control in decision making within area of responsibility
US Club Soccer- Myrtle Beach, SC Jul 2010 - Aug 2011 Administrative
Support
US Club Soccer is a non-profit organization committed to the development and support of youth and adult soccer
clubs in the United States.
Essential duties and responsibilities:
• Review and process all new youth membership, insurance, and youth coaching applications for enrollment
into appropriate age of youth/adult soccer clubs for my region
• Review and verify all documentation such as proof of birth and/or passports submitted by parents and in
addition to coach’s risk management forms. Conduct background checks submitted by prospective coaches
for purpose of issuing appropriate membership cards for current soccer year
• Upholds the security and confidentiality of any documentation and electronic data within my area of
responsibility
• Process all orders in timely manner to guarantee membership cards are issued within projected time frame
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Diane Eyler
Woodsboro, MD
Home: 301-***-**** Mobile: 843-***-****
*****.*****@*****.***
• Work within considerable time constraints and in an environment with continuous interruptions
• Works proactively to identify, investigate, and report irregularities within designated area of responsibility
HTC Inc.- Conway, SC Feb 2007 - Jul 2010 Customer Support
Horry Telephone Cooperative offers local and long distance telephone, Digital Wireless, Digital Cable, Internet and
advance business services with branch offices throughout Horry County, SC
Essential duties and responsibilities:
• Assists walk-in customers at customer service counter with monthly invoices, processing payments, answer
questions and inquiries related to customer communications lines of business
• Assist to resolve customer complaints, qualify prospective customers by determining their needs and
suggesting appropriate lines of business, generate new sales for lines of business, up-sell lines of business for
new and existing customers
• Monitors installation jobs from start to finish
• Follow all proper cash handling procedures, finalize end of day cash balancing and deposits
• Upholds the security and confidentiality of any documentation and electronic data within my area of
responsibility
• Order office supplies and maintain inventory management
• Work within considerable time constraints in an environment with continuous interruptions and other
administrative duties as assigned to meet overall objectives of branch office
Coastal Federal Bank- Myrtle Beach, SC Nov 2005 - Feb 2007 Deposit Services Clerk
Coastal Federal Bank was a regional county bank and financial services center headquartered in Myrtle Beach, SC
until their 2007 merger to BB&T headquartered in Wilson, NC
Essential duties and responsibilities:
• Performing the sorting, opening, prepping and batching of assigned client accounts for daily processing using
software system utilized for production
• Responsible for meeting, maintaining and surpassing production levels on quantity and quality
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Diane Eyler
Woodsboro, MD
Home: 301-***-**** Mobile: 843-***-****
*****.*****@*****.***
• Work quickly and accurately to accommodate specific time schedules and manage workflow
• Carry out any additional deposit servicing duties delegated by the manager
Matthew Moving Co. – Clarksburg, MD Jul 1995 – July 2005 Administrative/Sales
Matthew Moving Co. (Allied Van Lines) is a household goods and office moving company serving the DC Metro
area, nationwide, and international customers
Essential duties and responsibilities:
• Responsible for developing local, interstate, and international residential moving and corporate relocation
business
• Process, track, maintain and monitor relocation projects files from start to finish
• Coordinate relocation tasks with dispatch and sales departments
• Communicate customer’s needs and expectations to appropriate departments to ensure smooth relocation
• Work quickly and accurately to accommodate specific time schedules and manage workflow
• Order office supplies and maintain inventory management
• Complete any projects assigned by Sales Managers including, but not limited to, weekly and monthly reports,
data entry, business correspondence, mailings and other
Industry Awards:
• Allied Van Lines 2002 National Relocation Estimator of the Year
• Allied Van Lines 2003-2004 Mid-Atlantic Sales Leader
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