Customer Service Sales

Francis R. Pratt

** ****** ****** ***** *********, NJ 07856

973-***-**** **********@*****.***

Objective: Seeking a challenging Customer Service or lead position with the

possibility of growth

into management in a growing company.

. Costco Wholesale: October 2012- present Position: Stocker Duties:

Storing and merchandising of all bulk items to correct shelving units

and verify that pricing and expiration dates are correct. Use of

pallet jacks and fork lifts in accordance to all company policy and

safety regulations. All work completed in 5 hour time sensitive

period.

. Powerhouse Studios: June 2012- present Position: Security Duties:

Provide safety and security to all patrons at private functions.

Follow all NJ state laws pertaining to alcohol being served to minors.

Maintain calm and safe environment according to company rules.

. SV Fabricators: June 2012-August 2012 Position: Laborer Duties:

Installation of Solar Panels throughout the parking lots of the County

College of Morris. Installed panels to specific guidelines and blue

prints as regulations permitted. This included assembly and checking

of correct steel units and layout. Safety was a priority issue since

there were multiple cranes and forklifts were involved constantly

. Roxbury Board of Education: August 2010-June 2011 Position: Custodian

Duties: Responsible for the physical maintenance of the Athletic area.

This included the use of sanitary cleansing systems, floor stripping

and polishing machinery, and reporting of any safety issues.

. Staples Technology Solutions: June 2008-August 2010 Position: Customer

Service Lead Duties: Supervised staff and developed ongoing training

to improve skills for more productive customer delivery. Set

priorities for daily work flow and job assignments. Assisted sales in

all aspects of the sales cycle. Liaison between the sales force and

the customers in account maintenance, expediting orders and reporting

to management. Developed a high proficiency in order entry process

with special requirements to verify all orders were correct before

being shipped. Proactively supported customers requirements and solved

problems to customers satisfaction. Sourced specialty items through

appropriate channels working internally with purchasing and outside

vendors. AS400, Sequoia computer systems, Microsoft work and excel

used.

. Corporate Express: February 1986- June 2008 Position: Customer Service

Representative. Provided customer service for local and national

accounts. Maintained contract and pricing in database. System put in

place to verify all orders were correct and delivered on promised

date. AS400 computer system

. Stewarts Office Products: June 1980-February 1986 Position Customer

Service Representative for local accounts. Provided customers with

information on ordering process and billing of orders. Worked directly

with purchasing and shipping departments. Handled warehouse returns

and inventory levels for priority accounts. AS400 computer system.

. Artisan Printers and Stationers: 1977-1980 Position: Stocker Provided

walk in customers with assistance in purchasing correct products.

Operating of Xerox 8500 and 9500 copier for individual and mass

produced reports and catalogs. Maintained neat appearance of the store

and print shop. Daily stocked and pricing.

References: Nick St. George 862-***-****

Laura Mele 973-

960-6822

Mike Slaven 908-

797-7023

Martin Zucker 347-386-

3006

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