Customer Service Manager

Mark Holt

**** **.**** ****** 585-***-**** **********@*****.***

Rochester, NY - Email me on Indeed: indeed.com/r/Mark-Holt/f9dffcd6331adb05

WORK EXPERIENCE

Warehouse, Sales and Delivery Helper

Unclaimed Freight - Rochester, NY - February 2011 to Present

Responsibilities

Received, counted stock items, and maintained accurate inventory counts.

Packed and unpacked items to be stocked in showroom or warehouse.

Sales - assisted customers in purchasing furniture and completing sale for delivery.

Delivery helper lifting heavy furniture at customers residence.

Accomplishments

I am currently working part time at this position became head of warehouse and learned the sales field of

the store.

Skills Used

I have a strong skill for organizing to help efficiently the movement of furniture to customers in a timely manner.

Have a strong customer service skills.

Senior Leader in Purchasing and Distribution

Paychex, Inc. - Webster, NY - May 2002 to February 2007

Responsibilities

Loaded and Unloaded trucks containing computer hardware.

Entered data, using UPS database and Microsoft Excel.

Placed orders with vendors for company supplies.

Delivered messages and items, documents and packages between establishments.

Accomplishments

Started as a shipping and receiving clerk through a temp. agency. I leaded up to running the Paychex mail

center in Webster and became a Senior Leader.

Skills Used

Fast paced at times, independently worked making decisions that were critical to the company. Microsoft

excel, basic computer skills.

Warehouse Manager

Bauer Radiator - East Rochester, NY - June 1998 to April 2002

Responsibilities

Supervised six employees, scheduled hours for employees and certified payroll for accuracy.

Filled customer orders from warehouse and checked stock availability.

Moved product to loading areas according to courier route.

Answered customer questions by phone or in person.

Heavy lifting.

Accomplishments

Started as a delivery driver and was voted in by co-workers to take the roll of a manager at the warehouse.

Skills Used

Management responsibilities petty cash, payroll, making sure vehicles for delivery were in working order. Hiring

new employees. Locking up and opening the business.

Maintenance Technician

Keeler Park Apts - Rochester, NY - May 1997 to June 1998

Responsibilities

Performed general Carpentry, plumbing, and electrical maintenance and repairs, painted rooms.

Inspected, cleaned, performed necessary repairs to adhere to codes prior to new tenant moving in.

Operated landscaping power equipment.

EDUCATION

Certificate in Horticulture/ Agriculture Concentration

Pine View - Malone, NY

2008 to 2009

Diploma in Math, Science, and Architecture

Penfield High - Penfield, NY

1986 to 1990

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