Customer Service Medical

**** *. **** *******, ****** City, MO, *****,Phone: 240-***-****,Email:****.******@*****.***

Sherika Ferguson

Objective

To obtain gainful employment in the medical field where all my skills and experience have prepared me to be

successful.

Experience

2011-2012

Endocrinology Office San Jose, CA

Medical Assistance/Medical Receptionists

Scheduling appointments/Greeting visitors

Composing/Transcribing dictated letters

Completion and submission of insurance forms

Sorting/ Handling mail

Patient’s charts typed up

Medical record filing/ updating/record- keeping

2007-2011

Cisco System Santa Clara, CA

Customer Service Rep/Call Center

Attracts potential customers by answering product and service questions; suggesting information about

others products/services

Open customer accounts by recording account information

Maintain customer records by updating account information

Prepares product or service reports by collecting and analyzing customers information

Contributes to team effort by accomplishing related results as needed

2005-2007

Evergreen Community Center San Jose, CA

Receptionists

Answered incoming calls on multiline telephones

Set-Up appointments;Filing,Record Keeping

Greet & direct visitors

Handle incoming & outgoing mail

Provided clerical & Administrative support

Close contact with the department & did guest data, information communication

MS Outlook

Education

2003-2005

1999 - 2003 Institute For Business and Technology Santa Clara, CA

James Lick Sr. High School

San Jose, CA

Certifications

CPR & First Aid Certification American Heart Association -2004

References

References are available on request.

Contact this candidate