Thomas DiLallo

Senior Desktop Support Specialist Consultant at Sony Pictures Entertainment

**-** ***** ****** - ****** Park, NY 11004

acbwpi@r.postjobfree.com - 718-***-****

** **** ****** ********, self starter seeks full-time employment and to pursue a position in which I can fully

utilize my education, technical and management skills, along with the opportunity for advancement based upon

achievement with a stable company that has a reputation for excellence in its services and people.

WORK EXPERIENCE

Senior Systems Engineer

SKANSKA USA BUILDING & CIVIL - New York, NY

• Windows 7, XP and XP Virtual Environment

• Support for over 300+ users at the Empire State Building Corporate Office, and multiple multimillion dollar

projects throughout the 5 Boroughs.

• Project IT Management on each site which included ordering equipment, ticket system, image or build

machines and equipment, deployment and maintenance.

• Handled various desktop and remote troubleshooting for various issues for my job sites, and all Skanska

Employee's in the USA.

• Supported all handheld devices including, iPads, iPhones, Tablet PC's, Various Android Smart Phones

• Ghosting and creating OS builds on various DELL/HP/Lenovo machines under Symantec.

• Outlook 2007-2012 Administration/Troubleshooting

• Supported Printing (HP/Xerox multi-tier color, black & white, plotters) issues, managed issues directly through

vendors

• Set Up and Break down of each job site ordering T1 Circuits, Installs of rack, servers, switches, routers and

hubs which included 24/7 support.

• Point of Contact for each department IT needs including new technology, research and development.

Senior Desktop Support Specialist Consultant

Sony Pictures Entertainment - New York, NY - February 2009 to August 2011

• Novell and Windows, Office 2003/2007/2010 Mixed Environment

• Responsible for Set Up, Support and Infrastructure for Dr. Oz Show/Embassy Row in NYC and Completed

Major LAN Refresh along with other networking in Inwood, Long Island

• Handled various video conferencing through Global Crossings, Netmeeting and IP Video Conferencing on

Sony Products

• Handled various desktop and remote troubleshooting for various issues for the entire facility

• Main contact for all Blackberry troubleshooting, blackberry exchange server for Verizon, T-Mobile and

Cingular/AT&T.

• Ghosting and creating OS builds on various DELL machines under Symantec.

Senior Desktop Support Specialist

Weight Watchers International - New York, NY - April 2006 to February 2009

• Novell (Counsel One, NetAdmin), Active Directory and Blackberry Administrator

• Handled various desktop and remote troubleshooting for various issues for the entire nation.

• Main contact for all Blackberry troubleshooting, blackberry exchange server for T-Mobile and Cingular/AT&T.

• Ghosting machines under Symantec.

• Outlook 2003 administration/Troubleshooting

• Supported Printing (HP) issues, managed issues directly through vendors.

• Operated ticket system through Remedy and Track-It.

• Troubleshot Basic Mac issues and Advanced Windows 2000, XP, Vista and 2003 Server builds problems.

I.T. Operations Manager Consultant

WDF Inc - Mount Vernon, NY - June 2005 to April 2006

• Systems & Network administrator (BES, Exchange and Active Directory 2003 Server) for 200+ Users.

• Troubleshot all hardware/software issues in Windows 2000/XP environment.

• Administrator for Avaya Difinity PBX and Audix Telephony Systems.

• Trained users regularly on Internet protocol, Webmail, Outlook, and software functionality.

• Troubleshot Blackberry and Trio issues for executive staff.

• Supported all construction job sites around the NYC metro area for I.T. needs

• Research, ordering, budgeting, and purchasing of new technology and upgrades for business.

• PC/Laptop Builds, repair, Ghosting, CAT5/3 cabling, LAN, WAN, VPN support included in tasks.

Outlook Migration Assistant Team Lead Consultant

SONY BMG, Music and Pictures - New York, NY - January 2005 to June 2005

• Migrated Executives and employees from Lotus Notes to Outlook 2003 and Entourage 2004 (1000+ Users)

• Created and Migrated users Lotus Storage file to Microsoft .Pst file.

• Migrated all Lotus Domino Blackberry users to Blackberry Exchange Servers.

• Supported and Troubleshot Day-2 Outlook issues on Multi Windows & Mac user platforms.

• Trained selected Executives and SONY BMG Staff on Outlook.

• Opened locked accounts, password resets on Novell Client and Windows 2003 Server.

• Transferred all users' profiles, permission's, and access from Novell Client to Active Directory on MS Server

2003.

• Day 2 Support and Troubleshooting for Profile Issues.

• Hardware upgrades for entire company to Dell Optiplex 260's.

• Maintained and Dispatched Desktop Support Technicians for daily schedules.

Hewlett-Packard Managed Services - CSFB Account Consultant

Credit Suisse First Boston/HP Invent - New York, NY - January 2004 to January 2005

• Desk side support to over 1000+ users on a Multi Windows scripted platform (Omni Build NT 4.0, 2000 & XP).

• Updated all PC's for XP Roll-out and Outlook 2003 Migration.

• Assigned users access of applications and various networking solutions through Active Directory.

• Troubleshot various financial and business applications as well as moves, changes and new PC builds and

rebuilds through Desk side visits, Remote Support and Phone Support.

• Installed and Troubleshot and configured various Blackberry models for CSFB employee's on Exchange 5.5

through Outlook.

• Maintained tracking accounts through Remedy SLA's via CSFB Help Desk EUT Equities Research Trade

Floor Support, Developers IT

IT Business Architect Manager /Operations Consultant

Central Ave. and White Plains Chrysler Jeep - Yonkers, NY - October 2002 to January 2004

• Network topology, desktop and network administration for 100 plus users on multi-windows and MAC OS

X platforms.

• Installation and maintenance of NEW CISCO network for 4 locations on IBM e server X series 305 along

with Cisco Catalyst 1924 - Switch - 24 ports - 10Base-T, and Cisco 2505 Ethernet Remote, 8-Port 10Base-

T RJ45 Router on Wide Area Network.

• Main systems administration for the Daimler Chrysler MDS2/CIS Server and HP Print Server with Exchange

5.5 mail client.

• Proficient in technology architecture, system implementation and training solutions.

• Configured and installed a fully operational 12 piece Logitech web cam security system and communications

network.

• Research, ordering, budgeting, and purchasing of new technology and upgrades for business.

• Creation and maintenance of new web site on a full flash and java multimedia web site.

• PC Builds, repair, CAT5 cabling, LAN, WAN, support included in tasks.

• Saved company $170,000 plus in first year of employment.

Desktop Support Team Lead/Client Service Representative

Omgeo Intelligent Trade Systems - New York, NY - November 1999 to November 2001

• Installation and Training of Omgeo trade processing software to a base of 200 plus clients in a fixed income

setting through Miramba Software Push Packaging, SQL, and NT..

• 2nd and 3rd level desktop support of Omgeo software involving support of MS Windows, SQL Database set-

ups, and Novell issues.

• Resolved various stand alone NT Server issues through remote or on-site client visits.

• Account Managing- Client Calls- Proactive and Reactive Visits, Client and Case Management, Meetings.

• Project Leader of Alert and Oasys Upgrades & Roll-Outs in NYC, PA, CT and NJ.

EDUCATION

Associates

North Country Community College

June 1995

ADDITIONAL INFORMATION

Software & Hardware Skills:

Operating Systems: MS Windows 3.1, 95, 98, 2000, ME, XP, NT 4.0, NT Server 4.0, XP -2008 Server, Vista,

7.0 (All Builds), 2003- MAC OS X-, Ubuntu Linux

Email Services: Outlook 2003/2010, Lotus Notes 4.x

Office Suites: Open Office, MS Office 97-200*-****-**** Full Suite, MS Works.

Admin Tools: MS Active Directory, LAN Desk, LAN Surveyor, NDS (Novell Directory Structure), Admin View.

Internet Browsers: Internet Explorer 6- 9- Firefox- Mozilla- Chrome, Safari.

Anti-Virus- MCAFEE - Norton Antivirus, Symantec

Tracking Systems: Vantive, Remedy, Track-It, MS Access, Lotus Notes, AutoTask

Remote Desktop Software: - Mirimba Software Licensing- PCAnywhere- Netmeeting - MS XP Remote

Desktop, Citrix, NetOp Counsel, LANDesk, RDP, VNC Viewer, Logmein, GotoAssist, Bomgar

Hardware: Printers (HP, Xerox, Kyocera)- Upgrades- Sonic firewall- PC builds- Hubs- Cisco and Various

Routers & Switches - Patch Panels- Wireless Smart Screens-Entel & Avaya Phone Systems, Web Cams

Administration-Scanners-Digital Camera's- Digital Security Systems -Data Cabling- Network Installs- Print

Servers, Various Server makes and models. Various HW vendors.

Mobile Devices: Various

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