Customer Service Manager
Resume:
SHERMIKA LEA
Raleigh, NC 27610 ***.********@*****.***
OBJECTIVE
To obtain a position that will enable me to use my strong organizational skills, educational background, and
ability to work well with people.
SUMMARY OF QUALIFICATIONS
Proficient in all Microsoft Office-based programs Successful in team and individual settings
Strategic Planning & Leadership CPR/AED Certification
Reimbursement & Organizational Skills Education, Training & Development
Policy & Procedure Development Standard First Aid Certification
VA Department of Criminal Justice Service Security Detail oriented with excellent communication skills
Officer Registration
PROFESSIONAL EXPERIENCE
Line Assembler Jan 2013 to May 2013
AW North Carolina Durham, NC
• Assembled transmissions for a major automobile manufacturing company
• Inspected all transmission components for safety and quality.
• Responsible for meeting standards of productivity of the production lines.
Phone Sales Agent Jan 2013 to Sep 2012
Telvista Danville, VA
• Provide customer service for customers who are moving or relocating on a daily basis.
• Make sales for cable, phone, and internet providers.
Security Officer Apr 2010 to Mar 2012
Allied Barton Richmond, VA
• Patrolled facility or man post as instructed and served as a general security presence and visible deterrent to crime.
• Detected suspicious activities and watch for criminal acts or client rule infractions at or near assigned post which
may be a threat to the property, client or employees at the site.
• Reported all incidents, accidents or medical emergencies.
• Responded to emergencies, such as medical and bomb threats; and to alarms, such as fire and intrusion by
following emergency response proceedings.
Shift Supervisor Sep 2008 to Aug 2009
Hardees Durham, NC
• Supervised crew and store while General Manager was absent.
• Prepared food as a backline manager.
• Counted inventory and currency.
EDUCATION & CERTIFICATIONS
Person High School December 2004
Roxboro, NC Diploma
Dennis Jallah 912-***-**** **********@*******.***
REFERENCES
Furnished upon request
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