Manager Customer Service

STACY A. HOOD

Summary

Accomplished, articulate group fitness coordinator and experienced health club manager professional with strong leadership, strategic -planning and people management skills. Dooley Certified Pilates practitioner, proficient in Mind Body software.

Highlights

Cross-functional team management Payroll

Employee Scheduling

Diverse market/Industry knowledge Policy/program development

Excellent verbal communication

Fast learning

Client satisfaction

Staff training

Experienced in MindBody business management Software

Accomplishments

Developed and directed Pilates program and boosted Group Fitness programs

Interviewed,Hired and trained front desk, trainers, group fitness instructors, Pilates practitioners.

Supervision and training

13362 NW 1st Street, Plantation, FL 33325 C: 954-***-**** *******@***.***

Calm under pressure

Stress management technique

Team training and supervision

Fitness equipment operation

Delegated responsibilities amongst employees

Leadership

Business Development:

Successfully grew business by daily efforts and constant e mail communications

Project Management:

Initiated pilates program which resulted in an uphill increased revenue .

Experience

Pilates Practitioner and scheduling manager

Ultimate Sports Institute

Expertly customized health and wellness programs to meet the specific needs of individual clients

Payroll management, time keeping and extremely verse in Mindbody software

.Earned repeated commendations from supervisor and clients for providing high-quality, compassionate care

.Routinely identified and properly documented clients goals, evaluated progress and planned reevaluation.

Regularly evaluated effects of treatment and adjusted to achieve maximum benefit.

Continuously increased client revenue over past four year.

Assisted clients with physical movements to help restore function and lessen pain and disability.

Actively engaged in and supported department quality assurance programs, education and customer service programs with use of Mindbody webinar programs and software

Interviewed and hired pilates practitioners and participated in the shadow program for internships.

Successfully managed and implemented scheduling for each trainer and all clients

Surpassed revenue goals in four consecutive quarters . Over saw accounts payable and accounts receivable

Pilates pratitioner

Studio Be

11/2009

Davie, Florida

01/2009 to 04/2012

Served as key contributing member to Leadership team.

Scheduling Manager and Group fitness coordinator

Turnberry Isles Spa

Office Manager

Dr Doug Love

Education

Bachelor of Science: Exercise science and nutrition

FAU

Coursework in Human Anatomy and Physiology

coursework in Kinesiology

Coursework in Nutrition, Psychology and Communications

Coursework in Sports Nutrition

Choreography

Royal Academy of Dance

Pilates

Polestar Pilates

Certified pilates practitioner, member of the 2nd graduating class

Davie, FL

01/1993 to 01/1994

Miami, Fl

04/1983 to 05/1994

Miami, FL

2001

Tampa, FL, United States

2003

Tampa, FL, USA

2003

Tampa, FL

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