Manager Customer Service
Resume:
Cynthia C. Albini
Boca Raton, FL 33486
*************@*****.***
Objective
To secure a position as an Administrative Assistant or Office Manager
Skills
Experienced in working with highly confidential materials and situations;
Executes multiple tasks accurately in a timely manner;
Able to prioritize and function under deadlines;
Skilled at organizing and coordinating professional/ personnel calendars, appointments
and schedules;
Strong interpersonal and communication skills can de-escalate and resolve difficult
situations;
Expertise in all areas of office administration; and
Computer skills: proficient in Microsoft Word, Excel, e-mail and internet
Professional Experience
Perfume Collections Inc. Pompano Beach Florida 2011 to present
General Manager
Managed every aspect of store operations.
Set the standard for impeccable customer service: trained all staff members to excel in customer
treatment, increased sales over 40% over the last two years.
Order and maintained all new merchandise
Hired and trained all new staff members.
Itasca Construction Associates Boca Raton, Florida 2005 to 2011
Assistant Bookkeeper / Operations Support
Process all aspects of payroll for 17- 25 employees, including all online banking regarding direct
deposit.
Ensure that documentation is complete and maintain records regarding notice to owner
information to prevent liens from being filed on on-going jobs.
File and maintain clerical records and pertinent information to accounting and bookkeeping.
Verify current General Liability and Workers Comp for all subcontractors prior to releasing
checks.
Develop brochures for marketing to secure future contracts / projects, including collecting data,
pictures, letters of reference and related information on completed projects; as well as creating
brochure layout and text.
Maintain inventory and order office supplies, including purchasing office equipment.
Summit Realty & Development Boca Raton, Florida 2001-2003
Assistant Property Manager
Assisted in directing property management in seven commercial shopping centers including
recruited and supervised all subcontractors to work on the shopping centers for maintenance,
repair and renovation; developed property and sub-contractor database.
Demonstrated success in resolving disputes including: payments demands, evictions, deposit
demands and rent collection.
Negotiated and resolved tenant complaints and tenancy issues in a timely, cost effective manner.
Prepared all aspect of tenant moves, including monitoring contracts for changes, ensuring
collection of deposits, arranged and provided oversight supervised all property improvement and
monitored tenant activities during move in.
Summit Realty & Development Boca Raton, Florida 1998-2001
Office Assistant
Composed and distributed inter-departmental memorandums (e-mail, documentary and voice)
ensuring timely delivery and receipt of important information while maintaining confidentiality.
Organized and orchestrated office operations including appointments, scheduling, filing, faxing
and tracking records; and responded to and documented all customer problems, inquires and
complaints.
Education & Certifications
Broward Community College 1980-1982
55 credits completed towards A.S. Degree.
Palm Beach State College 2009-2010 Currently
attending; 60 credits completed towards AA degree
EKG Certificate South Tech Academy 2010
Phlebotomy Class completed; clinical rotation scheduled July 2011
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