Customer Service Representative

Ora Gillespie

**** ************ **. ***. **** • Baytown, TX 77521 • 832-***-**** • ***********@*****.***

OBJECTIVE

Administrative Assistant ~ Accounting ~ Customer Service ~ Data Entry ~ Receptionist

SUMMARY

Effective problem solving skills; strong verbal and written communications skills; exhibit polite,

courteous, helpful customer service at all times; excellent and accurate alpha & numeric data

entry skills; strong ability to work in a high production and high quality focused work place;

excellent ability to multi-task and attention to details; effective time management kills. I am

proficient with a variety of software such as SAP, WordPerfect, Microsoft Word, Excel, and

Outlook.

HIGHLIGHTS OF QUALIFICATIONS

• Handle high volume of incoming phone calls

• Timely, effective resolution of customer concerns

• Assist customers with placing, updating or changing order information.

• Update customer contact information as needed.

• Prepare Audit Gift Request Statements as requested by customers.

• Prepare refund and/or return requests.

• Follow up on customer requests and return customer calls.

• Provide customer assistance with website questions, Champion Codes, File Numbers,

• Special Promotions and other Information as requested.

• Conduct outbound calls as directed by Supervisor.

• Knowledgeable of all new products and understand current promotional offers.

• Computer literate; Office 2010 and the internet

• Provided typing for administrative staff

• Posted payroll bi-weekly and semi-monthly for over 500 employees

• Generated and distributed expense reports

• Set up vendors and maintained vendor library

• Validated and entered vendor invoices into J. D. Edwards System

• Handled all vendor inquires and reconciled vendor’s monthly statements

• Processed checks for vendors and operating expenses

• Communicated with vendor’s responsible party regarding any billing issues

EMPLOYMENT EXPERIENCE

Customer Service Representative

Lakewood Church – Houston, Texas 04/10 – 10/13

Customer Service/Data Entry – Contract

Resource Staffing – Houston, Texas 09/09 – 04/10

Call Center Customer Service Representative

Southwest Water Company – Houston, Texas 02/09 – 08/09

Accounting/Administrative – Contract

Murray Resources – Houston, Texas 01/08 – 01/09

Ora Gillespie Page 2 of 2

Administrative/Receptionist – Contract

Resource Staffing – Houston, Texas 03/07 – 01/08

Administrative/Clerical

3D Communications – Houston, Texas 08/06 – 03/07

Customer Service/Receptionist

Hair Studio – Houston, Texas 03/05 – 07/06

Accounting Clerk

E-Z Serve Inc. – Houston, Texas 04/04 – 03/05

EDUCATION

Fifty accredited hours towards AA in Business Administration

San Jacinto College – Houston, Texas

Diploma Received

Lucy Flowers Vocational High School – Chicago, Illinois

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