Customer Service Years Experience

Cheryl Gravel ***-

***-**** *********@*****.***

** ****** ***** ****

South Burlington Vermont

05403

Strengths & Qualifications:

Production Supervisor: 9 years experience in maintaining a high level

production floor, payroll for employees, Inventory control, setting up lean

inventory control systems. Setting up all hiring and training systems for

new employees.

Line Lead Tech: 7 years experience in meeting all daily production goals

for 2 high volume lines. Training for both lines. Inventory controls using

BaaN MRP systems. Maintaining high level of quality.

Lean Application: Trained in lean systems including 5S, kan-ban, balanced

workflow and PDCA problem solving. Use the system on a daily basis and

train and engage others in its use.

Technology: Use Word, Excel, MRP, a Stanley tools system, Baan MRP to

perform duties of line lead and supervisor.

Professional Experience:

HUBER+SUHNER: Essex Jct, Vermont

1993-Present Production Supervisor:

Supervised 3 shifts (50) people on demanding production schedule for this

telecommunication company. Managed inventory control using BaaN MRP

systems.

. Hired & trained all new employees in the technical and procedural

aspects of their jobs.

. Coordinated with ADP payroll systems to ensure accurate payroll and

vacation tracking.

Line Lead Tech:

Managed for two different production lines with 18 people. Meeting all

production goals on a daily and weekly basis. Managed all training for new

employees on both lines. Inventory controls though MRP systems; maintained

a high quality standard.

Assembly Tech IV:

Started in assembly and obtained the skills, experience and performance to

move into a line lead and supervisory role.

Page 2

Carburs Restaurant; Burlington, VT

1990-1997

Restaurant Manager

Managed a 200 seat restaurant with 30 servers and 6 bartenders, involved

with scheduling all front of the house employees, Responsible for daily

bank deposits and signing of delivery checks. Coordinated with ADP

payroll systems to ensure accurate payroll. Continuous customer service

Prior Work Experience: 1986 - 1997

Post high school, started out in the fast-food food industry as service

associate and team leader. Learned the trade and left to take position at

Carburs in a more responsible, professional environment.

Education and Training:

Completed various 1-day seminars in personnel management: Effective

Communications, Motivating Staff, Giving Feedback

Certified in Lean Manufacturing: VEMEC

J-STD-001 Soldering Certified Manufacturing Specialist: on-going

Certified in CPR/AED and First Aid

Trained in use of MRP and tool systems

REFERENCES Available Upon Request

Contact this candidate