Customer Service Medical
Resume:
Belinda Chambliss
Parma, OH 44129
**************@*****.***
Overview:
I am a highly efficient coordinator with experience in performing multiple
administrative functions. I have a range of knowledge, skills, and
organization in resolving administrative challenges pertaining to
secretarial tasks.
Experience:
Cleveland Clinic Foundation - Cleveland OH
Medical Secretary
8/2013 to Present
< Expand upon the skills of a Patient Service Representative
< Assess medical necessity of medications through chart
documentation
< Responsible for conveying accurate medical information to
insurance and pharmacies
< Liaison between physician, nurse practitioners, and patients
< Portray professionalism in all situations while providing
exceptional customer service
< Provide clerical support as needed for miscellaneous projects,
confidential documents, and chart upkeep
< Assist in providing medical codes, diagnosis, and plans of
treatment for patients being admitted into hospital
Cleveland Clinic Foundation
Patient Service Representative
8/2011 -8/2013
< Expedited patient needs by utilizing advanced customer service
skills
< Scheduled in mass quantities on a daily basis from a variety of
sources
< Responsible for displaying wise judgment and constant
confidentiality in accordance with HIPPA regulations
< Dedicated to leadership in various department meetings and
training opportunities
< Coexisted with department management, physicians, secretaries, and
support staff to communicate patient and clinic information
< Participated in co-operative evaluations and peer interviews of
future potential employees
< Excelled in accurately handling data entry work
< Coordinated scheduled for optimal physician and patient
productivity
< Upheld the CCF mission statement by granting every patient top
quality care
Huron Hospital - East Cleveland OH
6/2004 -8/2011
Desk Unit Assistant for Step-down Unit
< Maintained and prepared Staff schedules in conjunction with
coordinating daily meetings
< Accountable for handling patient transfers and discharges from
critical care
< Responsible for monitoring critical values and calling in stat
labs to unit staff
< Portrayed professionalism in all situations while providing
exceptional customer service
< Assessed and updated medical and/or programmatic activities for
use in following years
Huron Hospital - East Cleveland OH
3/2002-6/2004
Desk Unit Assistant for Regular Nursing Floor
< Monitored patient communication and visitation restrictions
< Provided clerical support as needed for miscellaneous projects,
confidential documents, and chart upkeep
< Scheduled appointments for patients care while inpatient, as well
as coordinating medical consults per discharge instructions
Skills and Qualifications:
Proficient with Microsoft Office Word, Excel, and PowerPoint
Expert use of the EPIC System
Communicates and works well with others
Adaptable to various work environments
Excellent ability to solve problems, and make administrative/procedural
decisions and judgments
Professional Development & Activities:
Recruitment and Retention Committee 2011
Satisfaction Committee 2009-2011
Completed several online training courses (list upon request) 2002-2011
Education:
Remington College: Certificate of Medical Assistant
6/ 2002
Bryant & Stratton: Associate Degree in Medical Administration
7/ 2013
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