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Customer Service Manager

Location:
Sacramento, CA
Posted:
December 31, 2013

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Resume:

Rashid ahmad

**** ******* *** **********, ** ****4 Phone: 916-***-**** acbw6a@r.postjobfree.com

Profile

Effective leader with 30 years of thermo process experience within food and beverage industry to include role of increasing

responsibility, Result driven individual with consistent and proven track record of delivering results through continuous

improvement and process optimization.

Professional Experience

CAMPBELL SOUP COMPANY– SACRAMENTO, CA Feb 2005 to Feb 2013

Team Leader/Supervisor: Processing/Packaging/Palletizing

Provide coaching and direction for up to 30 production and maintenance employees for all matters related to (TPM) Total

Productive Maintenance implementing new cost saving measures (preventive Maintenance programs), management policy

enforcement, training, morale and administration/conduct departmental Audits (daily, weekly and monthly).

Monitored and track Filling yields, coordinate and ensured that product was filled maintained on continuous production flows

also monitored Processing, Packaging, Palletizing that all KPI are correct and training for (SPC) Statistical Process Controls

processes.( Quality checks in mini Lab Filler, Label, Packer)

Knowledge with Lock/out tag out train Certification/coordinate Safety training PPE (shoes and Eye glasses).

Participate in Ergonomic/Safety committee/OSHA and EPA L.O.D.I requirement and observations (Daily, Weekly, Monthly,

yearly and near miss and Risk Assessments).

Experienced problem solving and completed (5) Kaizen Lean Manufacturing skills .

Resolved 862 safety concerns through Audits to ensure adherence to document procedures to company and

government safety standards.

Implemented 5s, centerline, TPM value, and adept in Autonomous maintenance.

Implemented and ensured compliance of SSOP and HACCP processes.

Improved Packaging efficiencies 90.5% and above. Improved OEE by 10% points in 7 months.

Reduce overall change overs by 20 minutes. Improved DDS Audit Score 3.4 best in the plant.

Rolled out CL for all targets assets and reduce minor stops across all assets by 30%.

Participated in the implementation of autonomous Maintenance steps one to three on five assets.

Directly monitored crewing levels label budget and overtime and implemented TPM process.

Reduced change over time from 3 hours down to 40 minutes on( LL02) improvement by 75%

SOP Sanitation/MSDS Labeling /maintain Sanitation programs.

Overhead Sanitation Audits daily basis for Processing/Packaging/Palletizing Area.

Improve Inventory Control and maintaining raw material by 25%.

Improve JSA, PPE, OSHA required and also USDA Sanitization by 10%.

CAMPBELL SOUP COMPANY– SACRAMENTO, CA

Coordinator: Packaging/Processing/Palletizing 1987 2005

Provide coaching and direction for up to 60 production employees on first shift direct and coordinate, crewing levels and

troubleshoot label machines Case packers to improve Safety, quality, efficiency and metrics and losses.

Campbell soup Company Sacramento, CA

Warehouse Coordinator: July 1977 Feb 1987

Rashid Ahmad Resume Page 1

Provide coaching and direction in Shipping/Hold up Area and coordinate and improve Safety, Quality, Efficiency, on time

delivery/inventory control with 6 years’ Experience conducting cycle counts counting raw inventory(built a product Log report

on daily basis in Manufacturing environment.

Work according to standard operating procedures, provide and organize scheduling for the department.

Ensure Safety/regulation compliance.

McDonald’s Sacramento, CA June 10th 1972 July 15th 1974

Manager

Provide coaching and direction for 20 employees and coordinate the restaurant scheduling, budgeting, cross training,

inventory and customer service.

AWARD

2004 performance Nomination OPI Mislabeling Task Team

1995 world Class standards soup processing packaging business Team Award.

2009 you make a different for potential Injury.

2011 Extraordinary performance Award for Sacramento plant.

2010 Extraordinary performance Award for improvement line Sacramento soup Reliability.

Education 1970 1974

American River College, Sacramento, CA 2 year

Martin Luther King Sacramento, CA High School.

References

Dean Woliver Area Manager at Campbell soup Co. home 916-***-****

Ageel Ahmad Co worker Campbell soup Co. Cell phone 916-***-****

Mubusher Ahmad Team Leader Campbell soup Co. cell phone 916-***-****

Skills & training

Bilingual read and write English, Urdu, Punjabi, some Spanish.

Computer skills proficient Windows environment. (Excel Word, PowerPoint and Outlook).

Knowledge of Statistical Process Controls.

Knowledge communication and organizational skills (reliability training processes).

SAP experience, Forklift Certification.

Lean Manufacturing, Quality assurance.

Trainer for all Packaging Machines (Krones Labelers/Case packers).

Root Cause Analysis and 5Y Analysis.

ZARPAC Improvement Interface and Daily Management system Audits.

Autonomous Maintenance and DRIVE problem solving processes.

Development Inventory system similar to WMS (Hold up Area).

Knowledge shipping and receiving Operations (inbound and outbound).

Rashid Ahmad Resume Page 2

Over 30 year experience in high speed Packing/Processing equipment/high speed Wrappers.

Over 35 year experience as forklift driver/pallet jack/manlift.

Rashid Ahmad Resume Page 3



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