Customer Service Sales

Sherilyn Kay Palmer

**** ****** ********** **.

Christiana TN 37037

615-***-**** HM

615-***-**** cell

********.******@*****.***

PROFESSIONAL OBJECTIVE:

To use education and skills in the field of Computer Science a beneficial

component of your company while increasing professional growth and

accomplishing many company goals. Provide industry-leading customer service

offering services and self service tools that consistently deliver

satisfaction.

HIGHLIGHTS OF QUALIFICATIONS:

Over 11 years experience in Customer Service and Computer Accounting with

effective communications and time management skills. Strong organizational

skills work well under pressure. Self-starter, enthusiastic, high energy

levels with desire and ability to succeed.

4/11 - 5/13 BDC Sales Service Internet Manager/ Gary Mathews of Nashville,

TN

. Handled Inbound/Outbound phone calls from potential Internet customers

. Called to confirm customer appointments, reschedule No shows and

Unsold appointments

. Obtained customer credit report to determine customers cash value need

. Follow up Service customers to Determine customers Service and product

needs

. Meet, Greet customer recap trade counseled customer need for proper

turn over to sales Staff.

. Handled all customer complaints while delivering excellent customer

service and accomplishing resolutions.

9/08 - 04/09 Sales Associate/Dillard's Murfreesboro, TN

. Engaging with Customers, Vendors while addressing store management

needs

. Offering Customers excellent customer service by up selling, company

set goals

. Collected customer personal comments and information to follow-up for

upcoming sales events

. Handled Inbound Inventory with marketing techniques with vision design

for store needs

7/07 - 5/08 Program Schedulers/ Reading for Education Murfreesboro,

TN

. Handled Inbound/Outbound multiple calls in a fast pace intense Call

Center Environment

. Offered Fundraiser programs to America's Schools to bring in extra

revenue

. Communicated with principals to set appointed start Date of Program

for successful outcome

. Couched and follow-up there needs while offering excellent customer

service for there start date

4/06 - 10/06 Internet Sales Coordinator/ Crown Ford Dealership

Nashville, TN

. Handled Inbound/Outbound phone calls from potential Internet Customers

. Investigated and researched customer's product and service needs

. Obtained customer credit reports while calculating customer cash value

need

. Determined customer need in product set appointment to close/negotiate

confirmation of sale

9/05 - Active

12/05 - 1/06 - Customer Service Representative/Remedy Intelligent Staffing/

Beacon Federal/ Smyrna, TN

. Handled Inbound phone calls in a fast paced call center environment

from account customers

. Transferred, researched, advised customer of Investment purposes and

growth

. Calculated Actual Cash value funds transfers determined and upgraded

product needs

. Provided courtesy, security and professional guidance

1/02 - 08/05 - Telephone Customer Service Representative/Borders Books

& Music/ LaVergne, TN

. Handled multiple Inbound/Outbound calls in a fast pace, intense call

center environment

. Communicated, multitasked using a computer terminal, trouble shooting,

tickets to resolve customer, vendors, store management needs and

complaints

. Followed up with customers, vendors, management, orders complaints and

service needs

. Listened, determined, up sale, customer and store orders with

excellent customer service

. Fulfilled store inventory via transferring stock from numerous

warehouses to 1200 stores

. Communicated with authors to expose there titles in store

1987 - 2000 - Marketing/Advertising Specialist/Service Merchandise/

Nashville, TN

. Initially hired as Executive Secretary to the Vice President of

Marketing.

. Following promotion at corporate level: Statistical Advertising Clerk

A. Responsibilities include insure promotional and graphic

authorizations are generated and monitored on all items featured in

Catalogs and Flyers. Report co-op end expenses by department

. Effectively managed and billed 12,500 vendor claims with co-op

projections by the MM

. Timely and accurately prepare and complete all month-end job

responsibilities as assigned.

EDUCATION

Columbia Community College, Psychology, 1994

Martin College, Accounting I & II, 1993

Middle Tennessee State University (full semesters) 1980 -1981

Belmont College, Economics I & II, 1980 Summer school

Nashville Technical Institute, 1979 - 1980

References upon request

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