Customer Service Sales
Resume:
TRISHA M NEWSOME
LIVE OAK, TX 78233
*************@*****.***
Career Objectives
Seeking a position in the administrative industry where my years of experience can help the organization be
successful.
Summary of Qualifications
15+ years in the administrative industry to include office management.
Work History
The Scooter Store, New Braunfels, Texas
Mobility Consultant/Appeals Specialist Jul 31, 2006 - Jun 01, 2013
Mobility Consultant:
Responsibilities; constant customer contact, providing customer service to elderly and handicapped individuals,
communicate to physician offices, phone and time management, adhere to Medicare protocol at all times, setting,
meeting, and exceeding sales goals.
Accomplishments: Consistently a top sales performer, finishing first in overall sales numerous times, while not
allowing my quality or ethics to suffer.
Appeals Specialists
Responsibilities; Appealed Medicare claims, addressed denial reasons and audited files for Medicare specifications,
processed insurance benefits for coverage, maintained constant care in following HIPAA guidelines
Skills used: Microsoft Word, Excel, Insurance verification systems
AT&T Communications, San Antonio, Texas
Residential and Business Accounts Apr 01, 2001 - Apr 30, 2006
Responsibilities;
Updated and implemented business products and services for customers in residential and commercial accounts,
created orders and submitted them to vendors and parcel companies to ensure on time and correct shipments
Skills used: Microsoft Word, Great Plains, EPending, and Excel
Education
Memorial High School, San Antonio, Texas
High School Diploma/GED
Training
Basic Military Training
US Army
Computer Skills
Typing Speed: 60 Words Per Minute
• Database Software (Oracle, Access, etc)
• Data Entry Terminal (PDT, Mainframe Terminal, etc)
• Desktop Publishing Software (InDesign, etc)
• EMail Software (Outlook, Thunderbird, etc)
• Internet Browser (Internet Explorer, Firefox, etc)
• Personal Computers
• Word Processing Software (Word, WordPerfect, etc)
Additional Computer
Skills: Microsoft Applications
Language Skills
English - Excellent ( Read Write Speak )
Additional Skills
Customer service, Medicare claims, billing, management to customer service staff. Communications. Sales and
Service.
Driver's License
Class C - Standard Driver's License
Contact this candidate