Customer Service Years Experience

Doreen K. Werner

**** ********** **.

Groveport, OH 43125

(Home) 614-***-**** (Cellular) 614-***-**** (Email) ***********@*****.***

Objective

To be hired with the opportunity to contribute as an employee and to earn advancement

through on-the-job performance.

Strengths

Communication: communicate well when speaking and writing; comfortable and effective with

management and coworkers; interpersonal skills to communicate with all personality types.

Capable to achieve goals as individual and team environment.

Responsibility: accustomed to positions of responsibility; self-motivated; quick learner; willing

to set work to achieve goals; reliable work ethic.

Organization: use time and resources effectively; consider efficiency, planning, and

accountability importance.

Computer Expertise: experienced in Microsoft Office, Intra and Internet, Various Insurance and

Veterinary Entry, Photoshop.

Professional

Summary

*Commercial Insurance Technician with thirty-two years experience in multi-state, large account

commercial underwriting and rating procedures.

*Sixteen years experience as a Veterinary Assistant in large and small animal clinics, assisted in

emergencies, worked on an on-call basis. Have front desk experience and good at multi-tasking.

*Sales experience with Wal-Mart Stores, Inc. working in all phases of the jewelry department.

Education

South High School - Graduate, National Honor Society

Shocking College - Associates Degree in Wildlife Management

Areas of

Expertise

Commercial Underwriting. Emergency Veterinary procedures

Commercial Rating. Knowledge of diseases of animals

In house back-up for Field Underwriting. Knowledge of basic pharmacology

Project team leader. Good knowledge of drugs and usage

Small an large animal care. Excellent phone and people skills

Customer service

Work

Experience

*Lazarus Department Store, Columbus OH. 1975-1977 Sales

*Grange Insurance, Columbus OH 43206. 1977-2011

Thirty-two years experience in Commercial Underwriting; Commercial Insurance Rating and

Field Underwriting Technician. Provided in-house support for Field Underwriters, Agents and

Insurers. Provide support in determining coverage needs and applying appropriate premiums.

Utilized in-house training opportunities.

*Amanda Animal Hospital, Lancester OH. 1998-2004

Provided customer service and was proficient in business office operations. Capable of

determining needs of clients, veterinarians and pets along with assisting with large and small

animal surgeries. Volunteered for twenty-four hour on-call emergencies and given responsibility

of 24 hour monitoring of patients.

*Groveport Animal Clinic, Groveport OH 43125. 2004-present

Provide customer service, interview clients, answer phones and inquiries in determining needs of

clients, veterinarians and patients. Schedule appointments to ensure a steady flow. Assist

veterinarians in all areas of business including small animal surgeries. Entrusted to administer

medications, shots, blood draws, and simple procedures. Capable of screening and determining

emergencies.

*Wal-Mart Stores, Inc.Canal Winchester OH 43125

Provide customer service and sales in jewelry department.

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