Customer Service Development

Lisa Ferzola

*** ******* ******

Ronkonkoma, NY

631-***-****

*********@*****.***

Education: Master of Science in Library Science

C.W. Post, Long Island University, Brookville, NY Fall

**** *** 3.9

Bachelor of Arts in English Literature

Stony Brook University, Stony Brook, NY May

2009 GPA 3.4

Responsibilities:

Responsible for providing reference services to adults, children and teens.

I analyze requests to determine needed information and search standard

reference materials, including online sources and the internet, to answer

questions. I also teach patrons basic computer skills and explain the use

of library resources and services.

Skills:

Customer Service & Computer Skills

?Microsoft Word/Excel

Organizational & Teamwork Skills

?Italian Language Proficient

Work Experience:

Librarian

Smithtown Library (September 2012-Present)

Determine the selection and purchase of books for library inventory

Instruct Patrons How to Use and Download Library e-Books on Android, Apple,

Kindle and Nook Devices

Mentor Library Pages

Manage Library Projects

Engage in professional development activities, such as taking continuing

education classes and attending conferences, workshops and professional

meetings

Sachem Public Library (July 2010-Present)

Documented Instructions on How to Use Apple Devices to Read Library e-Books

Contributes to Reference Weblog Weekly

Adds to and Updates Reader's Advisor Page on Library Website

Created and Maintains Library Pinterest Page

Page

Sachem Public Library (September 2007-June 2010)

Organized and Maintained Library Books, Movies and Media

Directed Patrons to Books Needed

Recommended books and other Media

Maintained Inventory of New Arrivals and Removal of Old Materials

Internship

Patchogue-Medford Library (August-December 2010)

Digitized Selected Monographs, Photos, Maps, Archival Holdings and Oral

History Transcripts from the Local History Collection

Created Reference Tools

Performed Research Using Microfilm and Other Resources

Contributed to the Development of the Local History Website

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