Customer Service Administrative Assistant
Resume:
SALENA HILL
**** ***** ****** ** **************@***.***
Baytown, TX 77521 Ph: 281-***-****
OBJECTIVE To become associated with a company where I can utilize my
skills and gain further experience while enhancing the
company's productivity and reputation.
EXPERIENCE University of Houston
Program Manager 10/2012 - 05/2013
. Plan and manage business-related training programs for
upper level management from China
. Manage all aspects of the Asian American Studies Minor
scholarship program, including marketing the
scholarship, accepting applications, assisting students
with questions about classes and tracking student
progress with graduation in the Minor
. Prepare and manage the Minor program class information
to ensure objectives are met every semester and fiscal
year
San Jacinto College
Senior Administrative Assistant 12/2008 - 10/2012
. Manage and input payroll for full-time employees, part-time staff, and
adjuncts
. Aid potential instructors with the new hire paperwork and orient them
to the processes and procedures of their job duties as well as college
policies
. Create requisitions, receive goods and services, prepare invoices for
Accounts Payable approval, and reconcile monthly statements for
purchases on company credit card
. Recommend and assist in the assembly of new and current program
information for updating and maintaining course catalogs, information
books, fact sheets, and databases
. Utilize SunGard Systems Oracle Banner program for registering
students, verifying student registration, reconciling purchase orders
and invoices, and verifying or updating class information
. Prepare proposals for potential clients and ensure all aspects of
contracts are met
. Manage all areas of awarded grants including student questions and
registration, qualification verification, purchasing of books and
supplies, classroom setup, logging and tracking students in excel or
another database for audit purposes, and invoicing
. Ensure books and supplies are purchased and maintained for all courses
. Maintain confidentiality when handling sensitive personal information
on students, faculty, and staff
. Assist in managing the budget to ensure we do not overspend and we
reach our projected sales goals
. Assist students, adjuncts, coworkers, and customers with questions and
complaints
Alliance Personnel Staffing Agency
Customer Service Representative (Air Liquide)
10/2007 - 12/2008
. Receive in orders, via telephone or email, from sales representatives
and clients for specialty gases and create orders for shipment
. Effectively assist customers with complaints about orders and
questions about specialty gases and equipment
. Manage all accounts payable by processing new invoices and maintaining
records on delinquent accounts using SAP, and updating customers on
past due invoices and credit matters related to their account
. Set up new accounts and clients and update changes to current clients'
information
Customer Service Representative (Jacobsen Warehouse)
04/2007 - 10/2007
. Process orders for shipment and receive in shipped orders for DuPont
using SAP and Accuplus
. Run weekly cycle counts in Accuplus and in the warehouse and
investigate any discrepancies between the two
. Maintain accurate records for all shipments and cycle counts for
auditing purposes
. Effectively assist customers with questions and complaints about
shipments and supplies
. Assist fellow CSR's with overloads (extra orders above what they can
manage)
Administrative Assistant (Bechtel Equipment)
02/2007 - 04/2007
. Create and manage certificate files for tools and equipment
. Assist the Accounts Payable department with the processing of invoices
. Receive orders for tools and equipment and pass along to the shipping
department
Katoen Natie
Customer Service Representative (Temp)
12/2006 - 02/2007
. Process orders for shipment and receive in shipped orders for Dow
Chemical and Chevron using SAP and Plato
. Effectively assist customers with questions and complaints about
shipments
. Assist fellow CSR's with overloads (extra orders above what they can
manage)
. Maintain accurate records for all shipments for auditing purposes
Fiberglass Insulators
Receptionist (Temp)
09/2006 - 12/2006
. Prepare the daily work schedule for the sales representatives and
dispatchers by compiling the previous days inputted orders in to
Microsoft Word and Excel
. Receive and direct calls on a multi-line phone and assist customers
with questions and complaints
. Assist the Payroll department, Accounts Payable department with the
processing of invoices, and the Order department with scheduling
Boys and Girls Harbor
Administrative Assistant/After-school Director (P/T)
03/2006 - 09/2006
. Maintain confidentiality when handling personal CPS files on children
in court-ordered separations
. Run background checks on potential foster parents to determine their
eligibility
. Accompany children to their visits with the social worker and parents
to ensure their safety
. Assist the Social Service Director with creating, planning, and
implementing activities for the summer for the children living there
. 1 of 2 Directors responsible for the creation and instruction of a
curriculum in engaging students to better their skills in various
school subjects and a homework tutor for elementary students in the
after-school program
K Truck Lines Inc
Administrative Assistant
02/2001 - 11/2005
. Manage and process driver log books using JJ Keller
. Assist customers and drivers with questions and concerns about loads
and deliveries
. Manage all accounts payable by processing new invoices and maintaining
records on delinquent accounts using Quickbooks, and updating
customers on past due invoices related to their account
. Assist the dispatching department and District Manager with extra
orders
EDUCATION University of Houston Clear Lake, Bachelors of Arts in
Sociology
Currently attending
San Jacinto College, Associate of Arts in Social Science
August 2004 Graduate
REFERENCES Sylvia Crane
Social Service Director
Patricia Rice
Site Coordinator
Lauri Moser
Senior Administrative Assistant
Contact this candidate