Administrative Assistant Customer Service

RENEE I CLEBANOFF

**** * ****** **** **** #****

Las Vegas, Nevada 89102

Home 702-***-****

Cell 702-***-****

Objective: To obtain a full-time position with career advancement

capabilities and benefits where my experience,

accomplishments, and proficiency will make a positive

contribution to the organization.

Experience:

Polished Senior Administrative Assistant with 13 years

experience supporting top Leadership professionals in a high

profile organization. Highly skilled in written and verbal

communication, strong ability to work autonomously or with a

team and take the initiative when solving problems.

Reputation built on sharp attention to detail, efficient multi-

tasking, loyalty and strong work-ethic.

Citibank, Las Vegas, NV / North America Consumer Learning /

Senior Administrative Assistant /

12/02/03 to Current

Strong organizational, people, and communication skills.

Excellent in multi-tasking, prioritizing, and time management

efficiently to meet various deadlines simultaneously.

Responsibilities include Calendar and Schedule

Management / Extensive Conference and Meeting

Organization. Maintaining and updating SharePoint Sites,

Maintained effective telephone and e-mail communications

as well as significant interaction with senior management

and customers. Expert in completing quality Expense

Reports and Travel Accommodation/logistics. Prepare

reports using Microsoft Office Products (Excel, Word,

PowerPoint). In charge of the setting-up, tracking, and

monitoring of Leadership courses attended by upper

management. This includes sending out all the pre-work and

training materials used in these courses. General office

administrative functions including making copies, faxing,

ordering and maintaining office supplies, attendance record

keeping and other miscellaneous functions. Processed Sr.

Directors incoming email & messages.

Citibank, Las Vegas, Nevada / Customer Service Representative /

6/29/94 to 12/2/03

Heavy phones, handling of customers credit card accounts,

inquiries, research and resolution. Explanation of the credit

card benefits, options, finance charges, interest rates and

other bank-related fees. Resolving and handling all

customers needs quickly and efficiently while maintaining

high quality and professional demeanor in representing

Citibank. At the same time, maintain quality statistics in

terms of handle time. Sales.

First Western Bank, F.S.B., Las Vegas, NV / Loan Servicing Auditor /

12/91 to 6/17/94

Duties included continuous auditing of Adjustable Rate

Mortgage (ARM) loans to insure loan adjusts correctly and

according to terms of note. In charge of calculations affecting

the loan terms, principal and interest, and new interest rate.

Auditing past amortizations of loans purchased by the bank

from other financial institutions. Some other duties

performed are: answering telephone inquiries from

customers and other bank personnel, ordering of payment

coupon books, back-up to reception desk as needed,

calculate and process payments, clean-up Problem Loan

Report through research and computer changes on a weekly

basis, prepare and update computer with current index rate

values.

Began at First Western as a Roving Teller and transferred to

Loan Department in November 1992.

Education:

Jack London High School, Van Nuys, California 1980

Los Angeles Valley College, Van Nuys, California 6/81 to

6/82 and Fall of 1991

Majored in English and Speech.

Strong attributes: Professional phone demeanor, competent

with both verbal and written communication, work well alone,

love a busy office, self-motivating, excellent with multi-task

environment, able to prioritize. Work well with Microsoft

Word and Excel programs, Microsoft Outlook and Internet

Explorer. Basic knowledge of PowerPoint.

Contact this candidate